In Denmark European Health Insurance Cards are only issued to citizens from the European Union Member States plus Iceland, Liechtenstein, and Norway who are legally receding in Denmark. Residing nationals of third countries are not covered by the European Health Insurance Card. This also applies to third country citizens visiting Denmark who have been issued with a European Health Insurance Card in the EU country in which they normally reside.

SOS International (SOS) administers the Danish tourist health insurance scheme on behalf of the Danish Government. Read more about SOS on their website: www.sos.dk.

Nordic citizens are automatically covered by the Danish Health Security Act.

Your health insurance card is a proof of the fact that you are covered by the Danish healthcare system. You will have to present your health insurance card in connection with all health care services, such as when you visit your GP or a hospital - including the accident and emergency department.

Your health insurance card is also often requested as a means of proof of your CPR number. You will be asked for your health insurance card by most public and many private service points as a means of identification of your CPR number. It is recommended that you always have your health insurance card with you.

Read more about how to get a CPR number under CPR Number.

It is always advisable for EU and EEA citizens to carry a European Health Insurance Card when travelling within the EU and EEA. However, you are required to carry a European Health Insurance Card with you when travelling in EU/EEA countries, if you:

• are going on holiday for more than one month – the yellow Danish health insurance card covers up to 30 days
• are doing an internship or going to work abroad as an au-pair
• are studying at university in another EU/EEA country
• suffer from a chronic illness
• are working temporarily abroad for your Danish Employer. If temporarily based in another country you must have an approved E101 form.

Holders of a Danish CPR number and a yellow health insurance card are covered by the public tourist health insurance in the event of acute illness, injury or death during the first month of a vacation within the EU or EEA.

Your health insurance card proves that you are covered by the Danish National Health Insurance. It is a yellow plastic card the same size as a credit card. The card states your name, your address and the name and address of your General Practitioner. It also carries the municipality that issued the card and the date from which the card is valid. You must sign your card on the reverse in the white space provided.

Read more about the rules regarding General Practitioners in Denmark under general practitioners.

If possible, you should get your European health insurance card from your local authority before leaving for Denmark. This card is proof that you are entitled to health insurance in your home country. Above all, it gives you access to free medical care in Denmark until you have been issued a CPR number and a Health insurance card.

E101 is a posting certificate which you are required to have approved if your Danish Employer sends you abroad to work temporarily (up to 12 months). An approved E101 obviates the need to join the social security system of the country to which you are posted. Your employer will usually apply for an E101 form for you. In Denmark E101 forms are issued by Sikringsstyrelsen.

Read more about postings abroad and the required formalities on the European Commission website.

The public tourist health insurance covers all EU Member States as well as the EEA countries of Andorra, the Azores, the Faroe Islands, Gibraltar, Greenland, the Isle of Man, Iceland, the Canary Islands, the Channel Islands, Liechtenstein, Madeira, Monaco, Norway, San Marino, Switzerland and the Vatican State.

We strongly advise you to take out health insurance in your home country to cover any medical care costs  until you have register with Citizens’ Services and been issued a CPR number and health insurance card.

If you have questions regarding rules on residence and work in Denmark for Nordic citizens contact Citizens’ Services in the Municipality in which you live.

The health insurance card is sometimes also referred to as the Yellow Card, because of the yellow colour of the card.

The European Health Insurance Card gives you access to the same public sector health care as nationals of the country you are visiting during your temporary stay abroad. Read more about what the EU Health Insurance Card covers on the European Commission Website.

As an international student from a country outside of EU/EEA and a non-Nordic country, you are covered by the Danish Health Insurance Act as soon as you register at Citizens’ Service. You must register at Citizens’ Services within five days after your arrival in Denmark.

We strongly advise you to take out health insurance prior to your departure for Denmark to cover you until you have registered with the Danish authorities.

If you move to a new address you are required to register your new address at Citizens’ Services in the municipality you move to. If you move to a new municipality or more than 15 kilometres away from where your general practitioner is located you will need to choose a new general practitioner (GP). When you have registered your new address and chosen a GP, you will receive a new health insurance card, where the name and address of your GP will be stated.

Your Health Insurance Card proves that you are covered by the Danish National Health Insurance, and it identifies your CPR number. You must present your health insurance card to all health service points in Denmark.

You get a CPR number when you register with the Danish Civil Registration System at Citizens’ Services in the municipality you live. You find the contact information to Citizens’ Services under Contact Information.

The European Health Insurance Card does not cover medical repatriation. Read more about the EU Health Insurance Card on the European Commission Website.

If you have a Danish health insurance card, you are covered by the public tourist health insurance if you fulfil the following requirements:

• Your trip lasts one month or less
• The sole purpose of your trip is vacation or study trip
• You travel within the EU and EEA (see In which countries are you covered?)
• You do not suffer from a chronic illness such as high blood pressure.

If you suffer from a chronicle illness, you should always contact SOS International prior to departure, to check if you are covered by the public tourist health insurance.

One month’s cover means that if you e.g. leave on your vacation on the 5^th you are covered up to and including the 4^th of the following month.

If you are in doubt about the cover provided by the tourist health insurance scheme when already abroad you are encouraged to call the emergency service number printed on the back of your card.

In order to register and be issued with a CPR number you need to show up in person at Citizens’ Services in the Municipality in which you live. This also applies to accompanying spouses and/or children.

To obtain a CPR number you must have an address in Denmark. You must also present a variety of documents depending on your current civil status (see below). Please note that if your documents are not in Danish, Norwegian, Swedish, English or German, you should bring along a certified translation of them.

At Citizens’ Services you will be asked for:

• Your Danish residence and work permit (non-EU/EEA citizens), or certificate of registration (for EU/EEA and Swiss citizens). Nordic citizens must bring proof of their Nordic personal identification number, e.g. your passport. 
• Some form of photo id, e.g. your passport 
• If you are married, your marriage certificate or a certified copy of it.
• If you have children, your child/children’s birth certificate(s).
• If you are divorced, your divorce certificate.
• If you are a widow/widower, the death certificate of your husband/wife.

You will find a detailed step guide to where, when and how to apply for a CPR number under Step Guides.

As soon as you have received your health insurance card, you can access the public health service through your General Practitioner. However, you will not receive your CPR number and your health insurance card until up to two weeks from the day you registered with Citizen’s Service.

If you need medical attention during this period, you can consult the following doctor:

Ejner Kjær, Skt. Pauls Gade 3, 8000 Aarhus C. Telephone number: +45 86 12 07 64 Website: www.doktorejner.dk.

An application to exchange your driving licence for a Danish equivalent is made to Citizens’ Services. Citizens’ Services are responsible for issuing driving licences, and collecting payment.

You will automatically receive a health insurance card, when you have registered at Citizens’ Service and been issued a CPR number. Read more about how and when to get a CPR number under CPR number. The health insurance card will be sent to your Danish address.

To qualify for a CPR number you must have an address in Denmark. Furthermore, you must take with you a variety of certificates depending on your current civil status (see below). Please note that if your certificates are not in Danish, Norwegian, Swedish, English or German, you should take with you a certified translation of them. 

• Your Danish residence and work permit (Non-EU citizens), or Certificate of Registration (for EU/EEA citizens) if you have already been issued with one. Nordic citizens must take their passport. 
• Some form of photo ID e.g. your passport.
• If you have children, your child’s/ren’s birth certificate(s).
• If you are married, your marriage certificate or a certified copy of it.
• If you are divorced, your divorce certificate.
• If you are a widow/er, the death certificate of your husband/wife.

If you have any questions about CPR numbers contact Citizens’ Services in the municipality in which you live. You can find the address and phone number of your Municipal Citizens’ Services here. If you do not understand Danish, please follow this guide: 

In the window that opens you will see that Borgerservice (Citizens’ Services) has already been entered in the Hvad (What) search box near the top of the screen. Enter “The name of the municipality you live in” in the Hvor (Where) search box. Then click on Søg (Search).

You will then see a list of the address and the phone number of the Citizens’ Services office(s) in your Municipality.

If you live in Aarhus, you can meet service assistants from Citizens’ Services and get assistance acquiring a CPR number in International Citizen Service Aarhus, located at Nordhavnsgade 4, 8000 Aarhus C. For more information about the International Citizen Service Aarhus, go to International Citizen Service.

In Aarhus there are Citizens’ Services offices at:

City Hall (Rådhuset)
Rådhuspladsen 2
8000 Aarhus C.

Viby Bibliotek (library)
Skanderborgvej 170
8260 Viby J.

Risskov Bibliotek (library)
Fortebakken 1
8240 Risskov

Aaby Bibliotek (library)
Lundvig Feibergs Vej 7
8230 Aabyhøj

The European Health Insurance Card is free of charge.

You are not covered by the tourist health insurance card if you

• Go abroad on a combined business and vacation trip – regardless of how much of the trip is business related
• Go abroad to study or on business
• Travel outside of EU or EEA (see In which countries are you covered?)
• Go abroad to seek or apply for work.

The Danish health insurance covers the cost of acute medical treatment during the first month of a vacation in Europe. You must therefore also take your Danish health insurance card with you when you travel outside Denmark. However, please note that the health insurance does not cover the cost of repatriation for medical reasons to your home country or Denmark, emergency repatriation or personal liability. For this reason, we encourage you to take out travel insurance/ additional insurance prior to your departure.

All municipal authorities have a registry of residents. If you move to a new address you are required to notify the municipal authorities within five days of moving. You should also notify Post Danmark to ensure that you will continue receiving mail. Post Denmark can also forward all the mail sent to your old address to your new address for up to six months.  You can obtain a “moving folder” at post offices containing all the forms you need to notify the authorities and Post Denmark about your move.
 

You get a health insurance card from your Municipal Citizens’ Services when you have been issued with a CPR number.

The local Citizens’ Services will provide you with contact information for the local provider of free Danish language courses. After sign-up, the language school will want to see you and give an assessment of which class will give you best value and most effective learning possibilities.

If you want to enrol in free Danish classes in Aarhus, you can contact:

Lærdansk Aarhus, Vestergade 72, third floor, 8000 Aarhus C.
Phone: +45 8732 5400.
Mail: aarhus@laerdansk.dk.

You can also enrol by following this link.

You can find the address and phone number of your Municipal Citizens’ Services here. If you do not understand Danish, please follow this guide:

In the window that opens you will see that Borgerservice (Citizens’ Services) has already been entered in the Hvad (What) search box near the top of the screen. Enter  “The name of the Municipality you live in” in the Hvor (Where) search box. Then click on Søg (Search). You will then see a list of the address and the phone number of the Citizens’ Services office(s) in your Municipality.

European Health Insurance Cards are issued by municipal Citizens´ Services offices. A number of municipalities (including Aarhus) enable you to order a card online. However, many of these application forms are only available in Danish. If you have any questions about how to obtain a European Health Insurance Card, contact Citizens’ Service in your municipality.

The public tourist health insurance scheme covers the following expenses:

• Standard medical assistance and medicine prescribed by a doctor, medical equipment and aids.

• Admission to hospital on doctor’s orders, hospital treatment including operations. Note that the tourist health insurance only applies to standard class hospitals in the relevant country. If you are admitted to a hospital of a higher class than standard, you may be required to pay a surcharge of DKK 5.000-10.000 pr. day. If you are hospitalized, you should always contact SOS International emergency call centre as soon as possible. Never sign admission papers or any other documents without the acceptance of SOS International emergency call centre.   

• Transport costs to the nearest suitable treatment facility.

• The cost of phone calls or other forms of communication with the SOS International emergency call centre from abroad.

• Extra ordinary home transport costs from Greenland and the Faroe Islands to Denmark. Note that for the cost to be covered, transport home must have been prescribed by a SOS International doctor.

• Extraordinary home transport costs in the event of death.

• Hotel stays on doctor’s orders, in cases in which treatment which would otherwise require hospitalization can be performed on an outpatient basis.

• Hotel stays on doctor’s order after a hospital discharge until the patient can be transported home from Greenland or the Faroe Islands to Denmark.

• The cost of catching up with a pre-planned travel itinerary in the event of a delay as a consequence of bed rest on doctor’s orders.

To get a health insurance card you need a CPR number. When you register to get a CPR number you will be asked to choose a general practitioner. Read more about the rules for choosing a general practitioner under Choosing a General Practitioner. Your Health Insurance Card will be sent to your Danish address when you have been issued with a CPR number and have chosen a general practitioner.

The public health insurance doses not cover the cost of e.g. medicine, dental care, physiotherapy and podiatry. However, you may be eligible for a subsidy. The health insurance does not cover the cost of repatriation for medical reasons when you are abroad, either.

The European Commission website provides practical answers to important questions when you need medical treatment abroad. You can also find national information and contact of relevant countries on the website.

If you require medical attention during your vacation call the SOS International emergency call centre on the phone number printed on the back of your yellow health insurance card. Alternatively you can ask service assistants at your hotel, your travel guide, etc. to help you get in contact with a doctor.

In the event of a serious illness or accident which require admission to hospital it is very important that you, your next of kin or the attending doctor, contact SOS International emergency call centre as soon as possible on telephone number: +45 70 10 75 10.

If the hospital or the attending doctor requires a payment guarantee contact the SOS International emergency call centre. 

If you are in doubt about what the public tourist health insurance covers, you should always check with SOS International prior to departure. You should also always contact SOS International if you require medical attention during your vacation abroad.

Expenses NOT covered by the public tourist health insurance include among others:

• Repatriation for medical reasons. For this reason, you are strongly encouraged to take out an extra private health travel insurance that covers medical related home transportation.  

• Dental treatment, physiotherapy, chiropractor treatment, etc.

• Treatment of chronic illnesses, or illness from which you suffered prior to departure, and for which you, with reasonable likelihood might expect to require medical treatment during your trip.

• Healthcare assistance in the ninth month of the pregnancy or induced abortion.

• Loss or damage of dentures, spectacles, hearing aids, etc.

• Continued medical treatment, despite an assessment by the SOS International doctor in consultation with the onsite doctor in charge that further treatment can be completed after the patient’s return to Denmark

• Communication costs with other parties than SOS International.

• Substitute travel

If you suffer from a chronicle illness, you should always contact SOS International prior to departure, to check if you are covered by the public tourist health insurance.

On the European Commission website you will find practical advice on what to do in emergency situations, when travelling in another EU/EEA country.

The yellow health insurance card assures that the expenses for which you are entitled to cover will be refunded after you return to Denmark. You may, however, be required to pay for medical services and medicine yourself while on holiday. If this is the case, do not forget to get a receipt for presentation when you get home. You will have your expenses refunded upon arrival to Denmark when you have completed and submitted a claim form to SOS together with the original receipts and documents. Remember to make yourself a copy.

Note that for EU and EEA citizens it is always a good idea to take the blue EU health insurance card with you on your travels, even though your vacation will not exceed one month. Read more about the EU health insurance card under the heading EU health insurance card

If you lose your health insurance card you must apply for a new one. You can apply online at www.borger.dk (Danish only) or at your municipality´s Citizens’ Services office. You will receive a new card in the mail 8-14 days after your application has been received. Replacement of lost or damaged cards costs DKK 170.

For questions regarding your health insurance card contact Citizens’ Services in the Municipality you live. You can find the address and phone number to your Municipality´s Citizens’ Services centres at krak.dk. If you do not understand Danish, please follow this guide:

In the window that opens you will see that Borgerservice (Citizens’ Services) has already been entered in the Hvad (What) search box near the top of the screen. Enter “The name of the Municipality you live in” in the Hvor (Where) search box. Then click on Søg (Search).

You will then see a list of the address and the phone number of the Citizens’ Services office(s) in your Municipality.

If you live in Aarhus you can also meet Citizens’ Services and get assistance with acquiring a CPR number at International Citizen Service, located at Nordhavnsgade 4, 8000 Aarhus C. Read more about International Citizen Service here.

In Aarhus there are Citizens’ Services offices at:

City Hall (Rådhuset)
Rådhuspladsen 2
8000 Aarhus C.

Viby Bibliotek (library)
Skanderborgvej 170
8260 Viby J.

Risskov Bibliotek (library)
Fortebakken 1
8240 Risskov

Aaby Bibliotek (library)
Lundvig Feibergs Vej 7
8230 Aabyhøj

If you have any questions regarding the European Health Insurance Card or wish to obtain one, please contact Citizens’ Services. 

You can find a thorough introduction to rules concerning European Health Insurance Cards on the European Commission website.

Questionsregarding E 101:

Sikringsstyrelsen
International Office
Landemærket 11
1119 Copenhagen K 

Opening hours: 10.00 - 14.00
Telephone: +45 33 95 50 00
Fax 33 95 51 56,
E-mail: 6kt@sist.dk

On your return to Denmark after a vacation during which you have incurred medical treatment costs, you are required to complete a claim form and submit it, along with the relevant original receipts and documents, to SOS International. Remember to make yourself a copy. You must submit the form and documents to SOS within six months of the occurrence of injury/illness. This means that if the injury/illness incurred February 6 2010, you must report your claim to SOS no later than August 5 2010.

Note that you are required to complete the claim form and submit it, along with a copy of all relevant receipts and documents, whether you paid the expenses yourself or not.

You can not report your claims by phone. You report and submit your notice claim by using one of the following alternatives:

Fill in an online notice claim using your digital signature (directions and form only available in Danish)

Fill in the online notice claim without using a digital signature (directions and form available in Danish only)

Download the notice claim on the SOS International website (pdf. available in multiple languages). Print the form and fill it in, then fax, or scan and attach the document to an e-mail, or mail it to:

SOS International a/s
Attn: Den Offentlige Rejsesygesikring (The public tourist health insurance).
Nitivej 6
2000 Fredriksberg

It is your responsibility to ensure that SOS receives the required documentation and receipts. SOS will not start processing your case until it has all the required documentation and receipts.

When completing the claim form:

• Make sure you answer all the questions on the claim form. Failing to do so will extend the processing time as SOS will have to procure answers to the questions you have not answered.
• Attach the original receipts and other documents, and other documents include among others prescriptions and medical reports from the foreign treatment facility. Remembering to keep a copy yourself.

Remember that you are required to fill out the claim form and submit it to SOS International within six months after the injury/illness occurred. If you receive a bill from the foreign treatment facility after the six month period has elapsed you are required to submit the bill to SOS within one month from the day you received it.

SOS International a/s
Att: Den Offentlige Rejsesygesikring
Nitivej 6
2000 Fredriksberg 

SOS emergency call centre (24/7 service)
Telephone: +45 70 10 50 50

Fax: +45 70 10 50 56
Email: sos@sos.dk.

In Denmark European Health Insurance Cards are only issued to citizens from the European Union Member States plus Iceland, Liechtenstein, and Norway who are legally receding in Denmark. Residing nationals of third countries are not covered by the European Health Insurance Card. This also applies to third country citizens visiting Denmark who have been issued with a European Health Insurance Card in the EU country in which they normally reside.

As explained under General Practitioner, your GP is usually the first person to contact in the event of illness. If you fall ill and need to see a doctor outside your GP´s opening hours, you must call the regional emergency doctor service. In an emergency, e.g. if someone has collapsed, is suffocating or has been involved an accident and is badly hurt, you must call the emergency call centre. Note that in an emergency, you are not required to go via your GP.

Nordic citizens are automatically covered by the Danish Health Security Act.

The municipal authorities are responsible for child dental care and school dental services.

Dental care is free of charge for all children under 18 years of age resident in Denmark. The municipal dental care service regularly checks children’s teeth, and when children start school they are automatically called in for dental check-ups. Dental healthcare workers also visit schools and day care facilities to teach children how to take care of their teeth.

In many municipalities dental clinics, some of them private practices, are affiliated to schools. However, the dental care will still be free of charge. If orthodontic treatment is necessary the dentist will refer the child to a specialist and the procedure is free of charge.

In Denmark you access the public health system through yourgeneral practitioner (GP). If he or she cannot treat your health problem, your GP will refer you to a specialist. Note: You do not need a referral from your GP if you are in acute pain and need immediate medical care. You do not need a referral from your GP to go to the dentist, either.

Your health insurance card is a proof of the fact that you are covered by the Danish healthcare system. You will have to present your health insurance card in connection with all health care services, such as when you visit your GP or a hospital - including the accident and emergency department.

Your health insurance card is also often requested as a means of proof of your CPR number. You will be asked for your health insurance card by most public and many private service points as a means of identification of your CPR number. It is recommended that you always have your health insurance card with you.

Read more about how to get a CPR number under CPR Number.

It is always advisable for EU and EEA citizens to carry a European Health Insurance Card when travelling within the EU and EEA. However, you are required to carry a European Health Insurance Card with you when travelling in EU/EEA countries, if you:

• are going on holiday for more than one month – the yellow Danish health insurance card covers up to 30 days
• are doing an internship or going to work abroad as an au-pair
• are studying at university in another EU/EEA country
• suffer from a chronic illness
• are working temporarily abroad for your Danish Employer. If temporarily based in another country you must have an approved E101 form.

If you need medical attention outside your General Practitioner’s opening hours, call the emergency doctor service.

You will find the telephone number of your regional emergency doctor service on your municipal authority’s website, in the telephone dictionary or on the website www.laegevagten.dk. Note that the information on the different websites is often only available in Danish. 

You can also look up the number on the Yellow Pages www.dgs.dk. Enter Lægevagten (emergency doctor service)in the Hvad/What search box. Then click on Vælg område/Select area and select the region in which you want the number for the emergency doctor service, and click on Søg/Search. Alternatively, you can enter your postal code in the Hvor/Were search box.

If you need to see a doctor within normal opening hours – weekdays between 08.00 and 16.00 – contact your General Practitioner.

If you need to see a doctor outside normal opening hours – after 16.00, at weekends and on public holidays – you must call the emergency doctor service. You should, however, only use the emergency doctor service when absolutely necessary, or if you are in doubt as to how sick your child may be.

In Danish the emergency doctor service is called Lægevagten and a doctor on call is a Vagtlæge

Your health insurance card proves that you are covered by the Danish National Health Insurance. It is a yellow plastic card the same size as a credit card. The card states your name, your address and the name and address of your General Practitioner. It also carries the municipality that issued the card and the date from which the card is valid. You must sign your card on the reverse in the white space provided.

Read more about the rules regarding General Practitioners in Denmark under general practitioners.

If possible, you should get your European health insurance card from your local authority before leaving for Denmark. This card is proof that you are entitled to health insurance in your home country. Above all, it gives you access to free medical care in Denmark until you have been issued a CPR number and a Health insurance card.

Children who need to have their teeth straightened will be referred to an orthodontist by the municipal dentist and the procedure is free of charge. Adults over 18 years of age must pay for orthodontic treatment.

When you register at Citizens’ Services you will be asked to choose a General Practitioner (GP). You can choose whether you want a male or female doctor. However, you are required to choose a GP located within a 15 kilometre radius of your registered address. If you request a GP located more than 15 kilometres from where you live, you must bring along a written acceptance from the GP to Citizens’ Services. Furthermore, the GP you choose must be able to take on new patients.

E101 is a posting certificate which you are required to have approved if your Danish Employer sends you abroad to work temporarily (up to 12 months). An approved E101 obviates the need to join the social security system of the country to which you are posted. Your employer will usually apply for an E101 form for you. In Denmark E101 forms are issued by Sikringsstyrelsen.

Read more about postings abroad and the required formalities on the European Commission website.

When you call the emergency doctor service you will be asked for your CPR number, or if you are calling on behalf of someone else the CPR number of the person concerned. The doctor on call will ask how you or the person on whose behalf you are calling is feeling. Typical questions you may be asked include: “Do you have a fever?” and “Are you experiencing pain?” If you have been injured, the doctor will ask you questions to help determine the extent and seriousness of the injury.

Based on the answers you give, the doctor will determine whether a doctor should be sent to your home, whether you should visit your GP the next day, or whether you should go to the emergency medical clinic or a hospital.

When you call the emergency doctor service, it is a good idea to:

• Have your health insurance card ready (Remember you must also have your health insurance card with you when you attend an emergency medical clinic, your GP or a hospital.
• Have a list of any medicines you are using or usually use.
• Have taken your temperature if you suspect that you have a fever.

We strongly advise you to take out health insurance in your home country to cover any medical care costs  until you have register with Citizens’ Services and been issued a CPR number and health insurance card.

It is up to you to choose a dentist.

The Danish Dental Association’s website has an online application where you can search for dentists by:

• Kliniknavn (Name of clinic)
• Adresse (Address)
• Postnummer (Postcode)
• Bynavn (Name of town/city)
• E-mail

To find a dentist located near your home, enter “your postcode” in the search area after Postnummer, and click on Søg (Search). A list with name of clinics (Klinik), their address (Adresse),where they are located (By), and their telephone number (Telefon) and a link to their e-mail address, Klik for e-mail (click to email), will be listed.

Note: You are entitled to choose between at least two doctors in your area.

If a doctor is a part of a practise partnership, you can only choose the practise partnership – not the individual doctor.

Children under the age of 15 normally have the same general practitioner (GP) as their parents. If the parents have different GPs, the children usually have the same GP as the mother, unless otherwise is agreed.

The European Health Insurance Card gives you access to the same public sector health care as nationals of the country you are visiting during your temporary stay abroad. Read more about what the EU Health Insurance Card covers on the European Commission Website.

In an emergency, e.g. if someone has collapsed, is suffocating or has been involved an accident and is badly hurt, call the emergency call centre on telephone 112. When you call 112 you will be asked to state your name and the address and telephone number from which you are calling. You will also be asked to explain the circumstances about which you are calling. The call centre will then ensure that the necessary help is dispatched immediately.

As an international student from a country outside of EU/EEA and a non-Nordic country, you are covered by the Danish Health Insurance Act as soon as you register at Citizens’ Service. You must register at Citizens’ Services within five days after your arrival in Denmark.

We strongly advise you to take out health insurance prior to your departure for Denmark to cover you until you have registered with the Danish authorities.

A visit to the dentist requires an appointment, and it is important that you are on time. Remember to have your health insurance card with you.

If you want regular check-ups, ask your dentist to send you a reminder when it is time for your next check-up. If you are given an appointment at a time which does not suit you, remember to contact your dentist to reschedule as soon as possible. Many dentists charge a fee from customers who do not show up for their scheduled appointments or do not give them enough notice of cancellation.

If you live in the Central Denmark Region and need to contact an emergency doctor, call +45 70 11 31 31. The telephone number is the same, regardless of from where in the region you are calling. Exceptions to this are the islands of Anholt and Endelave, where you must contact the island doctor.

If the doctor on call decides that you should come in for a personal consultation, he/she will refer you to one of the region’s 12 emergency medical consultations, depending on which is closet to your address. In the Central Denmark Region the emergency medical service has after-hours medical consultations at the hospitals in Horsens, Aarhus, Randers, Viborg, Silkeborg, Herning, Holstebro and Skive. Emergancy medical stations are also open during certain periods at the hospitals in Tarm, Ringkøbing, Lemvig and Grenaa.

Note that you are responsible for transport to and from the emergency medical station.

In Aarhus, the after hour doctor consultation is located at:

Lægevagten,
Aarhus Universitetshospital, Aarhus Sygehus
Nørrebrogade 44, Building. 02A, Ground Floor.
8000 Arhus C

You can find the address of the other hospitals in the Central Denmark Region that have after hour doctor consultations at sundhed.dk. On the bottom of the page to the left('Akut hjælp'), you find a list of links that will direct you to a site containing the contact information of the regional hospital (Regionshospital), where there are after-hour doctor consultations.

Remember: You must call the emergency medical service, before you go for a consultation.

The European Health Insurance Card does not cover medical repatriation. Read more about the EU Health Insurance Card on the European Commission Website.

If you have a Danish health insurance card, you are covered by the public tourist health insurance if you fulfil the following requirements:

• Your trip lasts one month or less
• The sole purpose of your trip is vacation or study trip
• You travel within the EU and EEA (see In which countries are you covered?)
• You do not suffer from a chronic illness such as high blood pressure.

If you suffer from a chronicle illness, you should always contact SOS International prior to departure, to check if you are covered by the public tourist health insurance.

One month’s cover means that if you e.g. leave on your vacation on the 5^th you are covered up to and including the 4^th of the following month.

If you are in doubt about the cover provided by the tourist health insurance scheme when already abroad you are encouraged to call the emergency service number printed on the back of your card.

As soon as you have received your health insurance card, you can access the public health service through your General Practitioner. However, you will not receive your CPR number and your health insurance card until up to two weeks from the day you registered with Citizen’s Service.

If you need medical attention during this period, you can consult the following doctor:

Ejner Kjær, Skt. Pauls Gade 3, 8000 Aarhus C. Telephone number: +45 86 12 07 64 Website: www.doktorejner.dk.

People over the age of 18 must pay for dental check-ups and treatment. Standard adult dental care and treatment is state subsidised, however. The subsidy will already have been deducted from the bill you receive.

Most dentists will send a bill for the services they have performed to your address, but it may be a good idea to check with the dentist how you can pay, before you go to the clinic, in case they require you to pay cash or by credit card or cash immediately after the appointment.

You can change your general practitioner (GP) by contacting Citizens’ Services in the Municipality in which you live. It takes 14 days from Citizens’ Services have received your request, before it is set into practice. Note: If you change GP without moving to a new address at least 15 kilometres from where your current GP is located, a DKK 170 fee applies, as you will need a new health insurance card.

The European Health Insurance Card is free of charge.

You are not covered by the tourist health insurance card if you

• Go abroad on a combined business and vacation trip – regardless of how much of the trip is business related
• Go abroad to study or on business
• Travel outside of EU or EEA (see In which countries are you covered?)
• Go abroad to seek or apply for work.

The number of emergency doctor service depends on which region you live in.

You will find the telephone number for the emergency doctor service in the region in which you live on you municipal authority’s website, in the telephone dictionary or on the website www.sundhed.dk. Note that the information on the different websites is often only available in Danish. Thus, make sure that you find the number for the emergency doctor service , before you are in a situation when you need it. You can also look up the number on www.dgs.dk, by entering lægevagten in the Hvad/What search field, and click søg. The contact information of the different emergency doctor services in Denmark should then be displayed.

Remember: You must call the emergency doctor service, before you go for a consultation.

Note that all dental treatment and services have set prices and that all adults will be charged for all services. This means that if, for instance, you are offered anaesthesia when the dentist is filling your cavity, this service will be added to your bill in addition to the price of the filling. It is up to you to decide, in consultation with your dentist, whether or not this is necessary.

Ask your dentist for or the prices of the various services.

If you are a member of a private insurance scheme, you may be entitled extra financial assistance with regular or special dental treatment or operations. Read more about private health insurance under Insurance.

For questions regarding your health insurance card contact Citizens’ Services in the Municipality you live. You can find the address and phone number to your Municipality´s Citizens’ Services centres at kark.dk. If you do not understand Danish, please follow this guide:

In the window that opens you will see that Borgerservice (Citizens’ Services) has already been entered in the Hvad (What) search box near the top of the screen. You then:

• Enter “The name of the Municipality you live in” in the Hvor (Where) search box

• Then click on Søg (Search)

You will then see a list of the address and the phone number of the Citizens’ Services office(s) in your Municipality.

If you live in Aarhus you can meet Aarhus Municipality’s Citizens’ Services and get assistance with acquiring a CPR number at One Stop Shop on Wednesdays from 14.00-16.00. The One Stop Shop is located at Nordhavnsgade 1, 8000 Aarhus C. For more information about the One Stop Shop, go to One Stop Shop.

In Aarhus there are Citizens’ Services offices at:

City Hall (Rådhuset)
Rådhuspladsen 2
8000 Aarhus C

Viby Bibliotek (library)
Skanderborgvej 170
8260 Viby J

Risskov Bibliotek (library)
Fortebakken 1
8240 Risskov 

Aaby Bibliotek (library)
Lundvig Feibergs Vej 7
8230 Aabyhøj 

The Danish health insurance covers the cost of acute medical treatment during the first month of a vacation in Europe. You must therefore also take your Danish health insurance card with you when you travel outside Denmark. However, please note that the health insurance does not cover the cost of repatriation for medical reasons to your home country or Denmark, emergency repatriation or personal liability. For this reason, we encourage you to take out travel insurance/ additional insurance prior to your departure.

European Health Insurance Cards are issued by municipal Citizens´ Services offices. A number of municipalities (including Aarhus) enable you to order a card online. However, many of these application forms are only available in Danish. If you have any questions about how to obtain a European Health Insurance Card, contact Citizens’ Service in your municipality.

The public tourist health insurance scheme covers the following expenses:

• Standard medical assistance and medicine prescribed by a doctor, medical equipment and aids.

• Admission to hospital on doctor’s orders, hospital treatment including operations. Note that the tourist health insurance only applies to standard class hospitals in the relevant country. If you are admitted to a hospital of a higher class than standard, you may be required to pay a surcharge of DKK 5.000-10.000 pr. day. If you are hospitalized, you should always contact SOS International emergency call centre as soon as possible. Never sign admission papers or any other documents without the acceptance of SOS International emergency call centre.   

• Transport costs to the nearest suitable treatment facility.

• The cost of phone calls or other forms of communication with the SOS International emergency call centre from abroad.

• Extra ordinary home transport costs from Greenland and the Faroe Islands to Denmark. Note that for the cost to be covered, transport home must have been prescribed by a SOS International doctor.

• Extraordinary home transport costs in the event of death.

• Hotel stays on doctor’s orders, in cases in which treatment which would otherwise require hospitalization can be performed on an outpatient basis.

• Hotel stays on doctor’s order after a hospital discharge until the patient can be transported home from Greenland or the Faroe Islands to Denmark.

• The cost of catching up with a pre-planned travel itinerary in the event of a delay as a consequence of bed rest on doctor’s orders.

The public health insurance doses not cover the cost of e.g. medicine, dental care, physiotherapy and podiatry. However, you may be eligible for a subsidy. The health insurance does not cover the cost of repatriation for medical reasons when you are abroad, either.

Every region in Denmark provides emergency dental services for the treatment of severe toothache, etc., outside normal opening hours.

In general, you cannot book an appointment with the emergency dentist, but all patients that arrive with severe, acute toothache within the opening hours will get treatment. Treatment by an emergency dentist often requires payment in cash or by credit card. The treatment of children under the age of 18 is paid for by the municipality. Remember to have your health insurance card with you.

The European Commission website provides practical answers to important questions when you need medical treatment abroad. You can also find national information and contact of relevant countries on the website.

If you require medical attention during your vacation call the SOS International emergency call centre on the phone number printed on the back of your yellow health insurance card. Alternatively you can ask service assistants at your hotel, your travel guide, etc. to help you get in contact with a doctor.

In the event of a serious illness or accident which require admission to hospital it is very important that you, your next of kin or the attending doctor, contact SOS International emergency call centre as soon as possible on telephone number: +45 70 10 75 10.

If the hospital or the attending doctor requires a payment guarantee contact the SOS International emergency call centre. 

If you are in doubt about what the public tourist health insurance covers, you should always check with SOS International prior to departure. You should also always contact SOS International if you require medical attention during your vacation abroad.

Expenses NOT covered by the public tourist health insurance include among others:

• Repatriation for medical reasons. For this reason, you are strongly encouraged to take out an extra private health travel insurance that covers medical related home transportation.  

• Dental treatment, physiotherapy, chiropractor treatment, etc.

• Treatment of chronic illnesses, or illness from which you suffered prior to departure, and for which you, with reasonable likelihood might expect to require medical treatment during your trip.

• Healthcare assistance in the ninth month of the pregnancy or induced abortion.

• Loss or damage of dentures, spectacles, hearing aids, etc.

• Continued medical treatment, despite an assessment by the SOS International doctor in consultation with the onsite doctor in charge that further treatment can be completed after the patient’s return to Denmark

• Communication costs with other parties than SOS International.

• Substitute travel

If you suffer from a chronicle illness, you should always contact SOS International prior to departure, to check if you are covered by the public tourist health insurance.

If you move to a new address you are required to register your new address at Citizens’ Services in the Municipality you move to. You must do so no later than five days after you have moved. When you have registered your new address you will receive a new health insurance card. If you move to a new municipality or more than 15 kilometres away from where your general practitioner is located you will need to choose a new general practitioner. Read more under General Practiioner - If you move to a new address.

The emergency dental services in the Central Jutland Region are located in Aarhus and in Holstebro. The dental services have a common telephone number: +45 40 51 51 62, where you can get information about the emergency dentists opening hours in Danish. The phone is only attended on Fridays from 18.00 to 19.00 and on Sundays and bank holidays from 10.00 to 11.00 and from 12.00 to 13.00.

In Aarhus, the dental emergency service is located at:

Tandklinikken
Brobjergskolen
Frederiks Allé 20
8000 Aarhus C
Phone: +45 40 51 51 62

Opening hours: Fridays 18.00-21.00 and Saturdays, Sundays and Bank Holidays from 10.00-13.00.

Remember to bring cash as dental treatment is not covered by the national health insurance.

The Dental emergency service in Holstebro is located at:

Tandlægevagten, Regionstandplejen
Regionshospitalet Holstebro
Lægaardsvej 12
7500 Holstebro

Opening hours: Saturdays, Sundays and bank holidays from 12.00 to 15.00.

On the European Commission website you will find practical advice on what to do in emergency situations, when travelling in another EU/EEA country.

The yellow health insurance card assures that the expenses for which you are entitled to cover will be refunded after you return to Denmark. You may, however, be required to pay for medical services and medicine yourself while on holiday. If this is the case, do not forget to get a receipt for presentation when you get home. You will have your expenses refunded upon arrival to Denmark when you have completed and submitted a claim form to SOS together with the original receipts and documents. Remember to make yourself a copy.

Note that for EU and EEA citizens it is always a good idea to take the blue EU health insurance card with you on your travels, even though your vacation will not exceed one month. Read more about the EU health insurance card under the heading EU health insurance card

If you have any questions regarding the European Health Insurance Card or wish to obtain one, please contact Citizens’ Services. 

You can find a thorough introduction to rules concerning European Health Insurance Cards on the European Commission website.

Questionsregarding E 101:

Sikringsstyrelsen
International Office
Landemærket 11
1119 Copenhagen K 

Opening hours: 10.00 - 14.00
Telephone: +45 33 95 50 00
Fax 33 95 51 56,
E-mail: 6kt@sist.dk

On your return to Denmark after a vacation during which you have incurred medical treatment costs, you are required to complete a claim form and submit it, along with the relevant original receipts and documents, to SOS International. Remember to make yourself a copy. You must submit the form and documents to SOS within six months of the occurrence of injury/illness. This means that if the injury/illness incurred February 6 2010, you must report your claim to SOS no later than August 5 2010.

Note that you are required to complete the claim form and submit it, along with a copy of all relevant receipts and documents, whether you paid the expenses yourself or not.

You can not report your claims by phone. You report and submit your notice claim by using one of the following alternatives:

Fill in an online notice claim using your digital signature (directions and form only available in Danish)

Fill in the online notice claim without using a digital signature (directions and form available in Danish only)

Download the notice claim on the SOS International website (pdf. available in multiple languages). Print the form and fill it in, then fax, or scan and attach the document to an e-mail, or mail it to:

SOS International a/s
Attn: Den Offentlige Rejsesygesikring (The public tourist health insurance).
Nitivej 6
2000 Fredriksberg

It is your responsibility to ensure that SOS receives the required documentation and receipts. SOS will not start processing your case until it has all the required documentation and receipts.

When completing the claim form:

• Make sure you answer all the questions on the claim form. Failing to do so will extend the processing time as SOS will have to procure answers to the questions you have not answered.
• Attach the original receipts and other documents, and other documents include among others prescriptions and medical reports from the foreign treatment facility. Remembering to keep a copy yourself.

Remember that you are required to fill out the claim form and submit it to SOS International within six months after the injury/illness occurred. If you receive a bill from the foreign treatment facility after the six month period has elapsed you are required to submit the bill to SOS within one month from the day you received it.

SOS International a/s
Att: Den Offentlige Rejsesygesikring
Nitivej 6
2000 Fredriksberg 

SOS emergency call centre (24/7 service)
Telephone: +45 70 10 50 50

Fax: +45 70 10 50 56
Email: sos@sos.dk.

The online postcode finder on Post Danmark´s website will help you find any postcode in Denmark, the Faeroe Islands and Greenland.

In Denmark you can buy stamps at post offices and from some newsagents and kiosks. You can also buy stamps on Post Danmark´s website.

Post Denmark has an online calculator, which allows you to calculate the postal price of letters and parcels that you are sending within Denmark and internationally.

Post Danmark´s Danish website has an online application that allows you to search for the nearest post office. To use the application:

• Click on the “Posthus”  (post office) link in the column on your left hand side.

There will appear an interactive map of Denmark. Click on the location where you live, which will automatically lead you to the map, showing you the nearest post houses.

OR:

In the search area on the site that appears you can enter either the name of the street, the postal code or the name of the city or town.

• Click on the “Find” (find) button.

If you move to a new address you are required to register your new address at Citizens’ Services in the municipality you move to. If you move to a new municipality or more than 15 kilometres away from where your general practitioner is located you will need to choose a new general practitioner (GP). When you have registered your new address and chosen a GP, you will receive a new health insurance card, where the name and address of your GP will be stated.

Post boxes in Denmark are red. You will find them outside all post offices at different locations in villages, towns and cities.

Post Danmark´s Danish website has an online application that allows you to search by location for the post box nearest to your address.

To find the location of a post box:

• Click on the “Postkasse” (post box) link in the column on your left hand side.

The surname/family names of residents at an address must be on the letter box. Letters sent to a person’s address, where the person´s name is not stated on the letter box, will be returned to sender.

Post Danmark A/S 
Tietgensgade 37 
1566 København V                             
Customer support:  +45 80 20 70 30

E-mail: skrivpost@post.dk

Website: www.postdanmark.dk

If you move to a new address you are required to register your new address at Citizens’ Services in the Municipality you move to. You must do so no later than five days after you have moved. When you have registered your new address you will receive a new health insurance card. If you move to a new municipality or more than 15 kilometres away from where your general practitioner is located you will need to choose a new general practitioner. Read more under General Practiioner - If you move to a new address.