Most trains have areas that are designated for prams. Note that on IC and ICL trains you are required to reserve space for your pram in advance and that such reservation cannot be made online.

You can take your bike on most of trains. The area that is designated for bikes are usually marked, showing an illustration of a bike on or beside the door. If you take a bike, you must buy a supplementary ticket for it. Note that there is only space for a limited number of bikes on any one train and that it is up to the conductor to decide whether or not there is room for your bike. During the summer the railways companies often require you to reserve a space for your bike. You can neither reserve nor buy bike tickets online.

In Denmark you must buy a ticket before you travel. Tickets are checked by a conductor on the train and if you cannot produce a valid ticket you will be fined.

When you buy tickets, you can buy either one-way tickets or return. On IC or ICL trains, you can choose between second or first class tickets.

You are not required to reserve a seat for your train journey but it is the only way you are guaranteed not to be left standing. If you wish to reserve a seat you must specify this when you buy your ticket. Seat reservations coast approximately DKK 25. Note that even though you are not required to reserve a seat for your journey, it is recommended that you do so for journeys during peak periods.

Unless you ask for a ticket for a specific departure, the ticket you buy is likely to be valid for two hours. This means that you can use the ticket on any train that leaves for your destination within two hours of buying your ticket. Remember that if you make a seat reservation, it is only valid for the specified departure. The time validity of your ticket is stated on your ticket.

A DSB orange is a discount ticket. The price of a DSB Orange ticket varies and they are not available for all train departures. The number of tickets available for a given departure varies, so your chance of getting an orange ticket is greater, the sooner you book.

Orange tickets are only valid for the specified departure day and time and are not valid on bus or Metro services. Orange tickets can be bought two months prior to departure. They are non-refundable and cannot be changed after the purchase has been made.

DSB orange tickets can only be bought online at DSB´s Online ticket shop. You find DSB´s online ticket shop at www.dsb.dk. Note the service is in Danish only. You have to print the Orange ticket yourself and a seat reservation is required. The seat reservation is included in the price and will be stated on your ticket when you print it. Adults travelling with an Orange ticket can take two children under the age of 12 with them free of charge, but you must remember to reserve seats for the children when you book the ticket. Children from age 12 to 15 years pay half price.

To get a DSB orange ticket you must book and pay for the ticket online at DSB´s Online ticket shop, www.dsb.dk. Note the service is only in Danish.

You print the ticket yourself. A seat reservation is included in the price and will be stated on your ticket when you print it. When you book an Orange ticket you will be asked to state you email address. Your e-ticket and your order confirmation will be sent to this email address. You will also be asked to provide proof of ID when you present your ticket on the train. The ID you use can be your credit card (not necessarily the one you used to pay for the ticket), driving licence, passport, etc. When booking the ticket, you will be asked for the name of the person (your name) to whom the ID was issued , along some of the digits printed on the ID. The ID information you provide is called Print Selv-ID (Print it yourself-ID) and is requested to prevent tickets being copied.

Remember to have both your printed ticket and your Print Selv-ID with you when you travel because the conductor will ask for both.

If you are between 16-26 years of age or get SU, a Danish government education grant, you are entitled to a DSB Wildcard. A DSB Wildcard costs DKK 180 and gives you discounts on many train tickets. With a DSB wildcard you get:

• 50% discount on train tickets Monday-Thursday and on Saturdays.

• 25% discount on train tickets on Fridays and Sundays

• 25% discount on general products from DSB's shops in the trains.

You can travel to and from Denmark with ferries from different countries.

For information about ferry services to and from Denmark visit www.denmark.net.

Denmark's main airport, and the largest in Scandinavia, is Copenhagen International Airport, Kastrup. The majority of international flights fly in and out of Kastrup. However, other airports, including Aarhus (Tirstrup), Billund, Aalborg, and Esbjerg offer flights to and from international destinations.

Read more about Copenhagen International Airport, Kastrup www.cph.dk.

For a list of Danish airports’ websites go to Visit Denmark’s website.

The rules that govern travel time guarantees differ from one service operator to another. You must contact the service operator concerned to find out which rules apply in the event of a delay.

Acquaint yourself with the rules that apply before choosing another means of transport to reach your destination. A refund of your extra travel expenses often requires that certain conditions are fulfilled, and sometimes you will only get a partial refund of your expenses. A maximum expense refund amount also applies.

If you have been delayed and you wish to contact the service operator to check whether you are eligible for a refund, make sure that you have detailed information about your planned journey and the actual delay involved.

Many of Denmark’s small islands can only be reached  by boat or ferry. In addition to the Great Belt Bridge, there ferry services also operate between and connect Jutland and Zealand. 

For information about ferry services in Denmark visit www.faerge.dk. Please note that the link is in Danish. However, clicking on the different cities displayed on the interactive map you will find information on timetables, contacts to local operators, etc. There is also information about ferry routes in the left-hand menu of the website. 

Despite Denmark’s relatively diminutive proportions, domestic services are provided from several regional airports. For a list of Danish airports’ websites go to Visit Denmark’s website.

As tips as to what you should make a note of if you intend to request a refund:
The scheduled date, place and time of departure.

• The planned transport route number.
• Your scheduled destination and time of arrival.
• Your actual time of arrival.
• What went wrong - why were you delayed?
• What extra expenses did you incur and how did you reach your final destination, e.g. if you took a taxi, where did your take the taxi from and to, and what did you pay?

Remember to keep all your tickets and receipts!

In the brochure, "DSB’s Basic Travelling Time Guarantee", you will find DSB’s travel time guarantee explained.

Transport services operate to and from all airports in Denmark. For information about transport to and from the airport you are flying to or from, visit the airports’ website. For a list of Danish airports’ websites go to Visit Denmark’s website.

Aarhus Airport, Tirstrup, is 36 kilometers from Aarhus. For more information about Aarhus Airport, Tirstrup, go to www.aar.dk.

An alternative to Aarhus Airport is Billund Airport, 96 kilometers from Aarhus. For more information about Billund Airport, go to www.billund-airport.dk.

Relevant websites:

• Copenhagen International Airport, Kastrup: www.cph.dk.
• Aarhus Airport, Tirstrup: www.aar.dk.
• Billund Airport: www.billund-airport.dk.

For a list of Danish airports’ websites go to Visit Denmark’s website.

The Danish health insurance covers the cost of acute medical treatment during the first month of a vacation in Europe. You must therefore also take your Danish health insurance card with you when you travel outside Denmark. However, please note that the health insurance does not cover the cost of repatriation for medical reasons to your home country or Denmark, emergency repatriation or personal liability. For this reason, we encourage you to take out travel insurance/ additional insurance prior to your departure.

The public health insurance doses not cover the cost of e.g. medicine, dental care, physiotherapy and podiatry. However, you may be eligible for a subsidy. The health insurance does not cover the cost of repatriation for medical reasons when you are abroad, either.

The European Commission website provides practical answers to important questions when you need medical treatment abroad. You can also find national information and contact of relevant countries on the website.

For directions to drive from one point to another, the Danish Yellow Pages’ website, degulesider.dk, has a map search application. Enter your point of departure and destination in the boxes at the top of the screen and a route suggestion will appear on the map.

The internet journey planer, rejseplanen.dk, has a service which allows you to compare a car journey with a journey by bus and/or train. Access the service at www.rejseplanen.dk and click on “CarJourneyplanner” in the menu on the left hand side. Click on the UK flag at the bottom of the page for the English version.

Most bus companies post bus routes and timetable on their website. Often, you can also find bus timetables at the bus station and on the bus. Furthermore, the Internet journey planer, www.rejseplanen.dk is very useful if you are looking for travel routes, departure and arrival times. The journey planner is based on data provided by all the bus and railway operators and most of the ferry services in Denmark – local as well as national. For an English version of www.rejseplanen.dk, click on the UK flag at the bottom of the page.

On many city bus services, one adult is entitled to travel with two children under the age of twelve for free. However, children under 12 travelling alone pay a children’s fare. Children under 16 can buy children’s tickets and children’s discount cards. Ask the driver or at the ticket office about the rules that apply when travelling with a specific company.

You can download the timetable for Aarhus’ city buses and night buses on Midttrafik’s website. On the website you can also find the timetable for the regional buses. Please note that the sites are only in Danish. 

You can also find departure and arrival times to and from destinations in Aarhus at: www.rejseplanen.dk.

The regional transport service organisation:

• In North Jutland is Nordjyllands Trafikselskab,  www.nordjyllandstrafikselskab.dk.
• In Central Jutland is Midttrafik, www.midttrafik.dk.
• In the Metropolitan Region and Region Zealand is Movia, www.moviatrafik.dk.
• In Region Southern Denmark is Sydtrafik, www.sydtrafik.dk and Fynbus, www.fynbus.dk. 
• On the Baltic island of Bornholm is BAT www.brk.dk.

Note that some sites are only in Danish.

You can find a list of some of the companies who offer long distance services in Denmark at Visit Denmark’s website.

Visit X bus´ website at: www.xbus.dk.

Some of the companies operating bus services to and from Denmark are listed on Visit Denmark´s website.

The online journey planner, www.rejseplanen.dk, is a very useful site when you are looking for travel routes, departure and arrival times. Rejseplanen.dk is based on data provided by all bus and railway operators, as well as most ferry services in Denmark. The journey planner can also help you to find coordinating buses if you cannot reach your destination by train.

DSB Customer Centre: +45 70 13 14 15, for other contact information to DSB, go to DSB’s website. 

Find details of the companies operating rail services in Denmark on the Danish Road Directorate’s website. Please note that you will be directed to a Danish site.

The online journey planner, Rejseplanen, provides information about all public transport in Denmark: www.rejseplanen.dk.

In Denmark you will find Regional trains (Re), InterCity trains (IC) and InterCityLyn trains (ICL – ‘lyn’ stands for ‘lightening’).

Re services connect local stations to main junctions throughout Denmark. IC and ICL trains connect major stations on the islands of Zealand (Sjælland), Funen (Fyn) and in Jutland (Jylland). The difference between IC and ICL services is that ICL are express trains which make fewer stops. Ticket prices to a destination are the same, whether you travel by IC or ICL train.

Copenhagen also has suburban, so-called S-trains. Read more about Copenhagen’s S-trains at Visit Copenhagen’s website.

A rail map of Denmark is available at Banedanmark’s website.

If you frequently travel to one destination or within the same number of zones, it may be a good idea to buy a travel card (månedskort/periodekort) or a discount card (klippekort). The smartest buy depends on how frequently you travel.

A travel card entitles you to travel as many times you like within the number of zones for which you have bought your travel card, for as long as the card is valid.

Discount cards are valid for 10 journeys within a specified number of zones. You pay less per journey using a discount card than with a single ticket. When travelling with a discount card you must punch the card at the beginning of your journey. Punching machines are situated on stations where you enter the platform.

To get a DSB orange ticket you must book and pay for the ticket online at DSB´s Online ticket shop, www.dsb.dk. Note the service is only in Danish.

You print the ticket yourself. A seat reservation is included in the price and will be stated on your ticket when you print it. When you book an Orange ticket you will be asked to state you email address. Your e-ticket and your order confirmation will be sent to this email address. You will also be asked to provide proof of ID when you present your ticket on the train. The ID you use can be your credit card (not necessarily the one you used to pay for the ticket), driving licence, passport, etc. When booking the ticket, you will be asked for the name of the person (your name) to whom the ID was issued , along some of the digits printed on the ID. The ID information you provide is called Print Selv-ID (Print it yourself-ID) and is requested to prevent tickets being copied.

Remember to have both your printed ticket and your Print Selv-ID with you when you travel because the conductor will ask for both.

If you are between 16-26 years of age or get SU, a Danish government education grant, you are entitled to a DSB Wildcard. A DSB Wildcard costs DKK 180 and gives you discounts on many train tickets. With a DSB wildcard you get:

• 50% discount on train tickets Monday-Thursday and on Saturdays.

• 25% discount on train tickets on Fridays and Sundays

• 25% discount on general products from DSB's shops in the trains.

In Denmark you will find Regional trains (Re), InterCity trains (IC) and InterCityLyn trains (ICL – ‘lyn’ stands for ‘lightening’).

Re services connect local stations to main junctions throughout Denmark. IC and ICL trains connect major stations on the islands of Zealand (Sjælland), Funen (Fyn) and in Jutland (Jylland). The difference between IC and ICL services is that ICL are express trains which make fewer stops. Ticket prices to a destination are the same, whether you travel by IC or ICL train.

Copenhagen also has suburban, so-called S-trains. Read more about Copenhagen’s S-trains at Visit Copenhagen’s website.

A rail map of Denmark is available at Banedanmark’s website.

ICS is a joint initiative by International Community, Aarhus Municipality Citizens’ Services, the Danish tax agency, SKAT, the State Administration for Central Jutland, Workindenmark and Immigration Service. At ICS, representatives of the various authorities will assist you with legal documents that you are required to deal with upon arrival when moving to Denmark.

The service is based on International Community's One Stop Shop, which was initiatated in collaboration with Aarhus Municipality Citizens’ Services, the Danish tax agency, SKAT, the State Administration for Central Jutland in December 2009.

The authority that issues tax cards and collects tax in Denmark is SKAT. You can read more about SKAT on the authority’s homepage www.skat.dk.

Your tax card states your CPR number or your tax ID number, your address, the percentage of tax that your employer is required to deduct from your salary, your tax allowances and deductions, and the date from which the tax card is valid. The tax card in Denmark is an e-card. This means that once you have registered with SKAT your employer can access information about your taxation percentage electronically.

Please note, however, that although your employer can access your tax information electronically, it is your responsibility to check that the information on your tax card is accurate.

The Danish tax card is divided into two parts - a primary card and a secondary card. The two cards state the same information. The difference is that the primary card is used by your main employer and the secondary card is only used if you have an extra job.

You can also read about taxation in Denmark at SKAT´s website and in the tax guide published by SKAT, “Tax in Denmark – an introduction for new citizens”.

NemKonto means easy account. The NemKonto easy account system enables Danish authorities and institutions to transfer money directly to citizens’ bank accounts, such as tax refunds, social welfare payments, salaries, etc.

A NemKonto account is a normal bank account. The only thing that differentiates a NemKonto account from other bank accounts you may have is its designation as a NemKonto account. When you designate an account as your NemKonto account, the Danish authorities will know that this is the one to which all your payments from the public sector should be transferred. You can designate any Danish bank account e.g. a budget or savings account as your NemKonto account.

Read also the Danish Agency for Governmental Management’s information about NemKonto easy accounts.

Your health insurance card is a proof of the fact that you are covered by the Danish healthcare system. You will have to present your health insurance card in connection with all health care services, such as when you visit your GP or a hospital - including the accident and emergency department.

Your health insurance card is also often requested as a means of proof of your CPR number. You will be asked for your health insurance card by most public and many private service points as a means of identification of your CPR number. It is recommended that you always have your health insurance card with you.

Read more about how to get a CPR number under CPR Number.

Residents of Denmark are legally required to have a CPR number. You will also notice that your CPR number is your access number to a number of services in Denmark. You will need it to open a bank account, get a Danish phone number, borrow books at the library, take out insurance, etc.

Small towns may only have one or two local taxi operators, but in most cities you will find that many taxis belong to large companies. All taxis in Denmark are licensed by the authorities. They are equipped with meters and fares are regulated. Danish taxis are easily recognised by the green and yellow illuminated on their roof or in the windshield. The light indicates whether or not the taxi is free. If it is on it is available for service the light will be on. If the light is off, the taxi is occupied.

Many train and bus services correspond, and the internet journey planner, www.rejseplanen.dk, simplifies finding out which services that do so. Rejseplanen.dk (the Journey Planner) is based on data provided by all the bus and rail operators and most of the ferry services in Denmark – local as well as national.
 

Non-EU/EEA citizens must apply for, and be issued with, a residence andawork permit to reside and work in Denmark. The forms you need to fill in to apply for a residence and work permit depends on your reason for moving to Denmark. It is your own responsibility to obtain a residence and a work permit. If you reside and work illegally in Denmark, you can be deported, fined or imprisoned.

CPR stands for Centrale Person Register, which translates as the Civil Registration System.

A CPR number is a personal identification number which, among other things, facilitates accurate linkage between all Danish national registers.

Your CPR number consists of ten digits. The first six digits are your date of birth, and the last four are your unique identification number. The last digit of your CPR number indicates your sex. If it is an odd digit you are male, and if it is an even digit you are female. For example, if your CPR number is 220550-6218, you were born on 22 May 1950 and you are female.

You can read more about the Civil Registration System at their website.

Citizens from EU/EEA countries can reside and work in Denmark in accordance with the EU rules of free movement of services and people. You can read more about free movement within the EU ate the European Commission’s website.

EU/EEA citizens are exempt from the regulations concerning residence and work permits, but must instead apply for a Certificate of Registration, also referred to as a Registration Certificate. Read more about Certificate of Registration at the Danish State Administration’s website.

If you frequently travel to one destination or within the same number of zones, it may be a good idea to buy a travel card (månedskort/periodekort) or a discount card (klippekort). The smartest buy depends on how frequently you travel.

A travel card entitles you to travel as many times you like within the number of zones for which you have bought your travel card, for as long as the card is valid.

Discount cards are valid for 10 journeys within a specified number of zones. You pay less per journey using a discount card than with a single ticket. When travelling with a discount card you must punch the card at the beginning of your journey. Punching machines are situated on stations where you enter the platform.

A DSB orange is a discount ticket. The price of a DSB Orange ticket varies and they are not available for all train departures. The number of tickets available for a given departure varies, so your chance of getting an orange ticket is greater, the sooner you book.

Orange tickets are only valid for the specified departure day and time and are not valid on bus or Metro services. Orange tickets can be bought two months prior to departure. They are non-refundable and cannot be changed after the purchase has been made.

DSB orange tickets can only be bought online at DSB´s Online ticket shop. You find DSB´s online ticket shop at www.dsb.dk. Note the service is in Danish only. You have to print the Orange ticket yourself and a seat reservation is required. The seat reservation is included in the price and will be stated on your ticket when you print it. Adults travelling with an Orange ticket can take two children under the age of 12 with them free of charge, but you must remember to reserve seats for the children when you book the ticket. Children from age 12 to 15 years pay half price.

If you are between 16-26 years of age or get SU, a Danish government education grant, you are entitled to a DSB Wildcard. A DSB Wildcard costs DKK 180 and gives you discounts on many train tickets. With a DSB wildcard you get:

• 50% discount on train tickets Monday-Thursday and on Saturdays.

• 25% discount on train tickets on Fridays and Sundays

• 25% discount on general products from DSB's shops in the trains.

If you frequently travel to one destination or within the same number of zones, it may be a good idea to buy a travel card (månedskort/periodekort) or a discount card (klippekort). The smartest buy depends on how frequently you travel.

A travel card entitles you to travel as many times you like within the number of zones for which you have bought your travel card, for as long as the card is valid.

Discount cards are valid for 10 journeys within a specified number of zones. You pay less per journey using a discount card than with a single ticket. When travelling with a discount card you must punch the card at the beginning of your journey. Punching machines are situated on stations where you enter the platform.

A DSB orange is a discount ticket. The price of a DSB Orange ticket varies and they are not available for all train departures. The number of tickets available for a given departure varies, so your chance of getting an orange ticket is greater, the sooner you book.

Orange tickets are only valid for the specified departure day and time and are not valid on bus or Metro services. Orange tickets can be bought two months prior to departure. They are non-refundable and cannot be changed after the purchase has been made.

DSB orange tickets can only be bought online at DSB´s Online ticket shop. You find DSB´s online ticket shop at www.dsb.dk. Note the service is in Danish only. You have to print the Orange ticket yourself and a seat reservation is required. The seat reservation is included in the price and will be stated on your ticket when you print it. Adults travelling with an Orange ticket can take two children under the age of 12 with them free of charge, but you must remember to reserve seats for the children when you book the ticket. Children from age 12 to 15 years pay half price.

To get a DSB orange ticket you must book and pay for the ticket online at DSB´s Online ticket shop, www.dsb.dk. Note the service is only in Danish.

You print the ticket yourself. A seat reservation is included in the price and will be stated on your ticket when you print it. When you book an Orange ticket you will be asked to state you email address. Your e-ticket and your order confirmation will be sent to this email address. You will also be asked to provide proof of ID when you present your ticket on the train. The ID you use can be your credit card (not necessarily the one you used to pay for the ticket), driving licence, passport, etc. When booking the ticket, you will be asked for the name of the person (your name) to whom the ID was issued , along some of the digits printed on the ID. The ID information you provide is called Print Selv-ID (Print it yourself-ID) and is requested to prevent tickets being copied.

Remember to have both your printed ticket and your Print Selv-ID with you when you travel because the conductor will ask for both.