Tips to refund
As tips as to what you should make a note of if you intend to request a refund:
The scheduled date, place and time of departure.
Travel guarantee rules
The rules that govern travel time guarantees differ from one service operator to another. You must contact the service operator concerned to find out which rules apply in the event of a delay.
Acquaint yourself with the rules that apply before choosing another means of transport to reach your destination. A refund of your extra travel expenses often requires that certain conditions are fulfilled, and sometimes you will only get a partial refund of your expenses. A maximum expense refund amount also applies.
Travel Guarantee
If the means of public transport you are travelling with is delayed and you choose to travel to your destination, e.g. using a taxi or your own car to minimize this delay, you may be eligible for a full or partial refund of your expenses.
Tips as to what you should make a note of if you intend to request a refund
Make a note of:
* the scheduled date, place and time of departure.
* the planned transport route number.
* your scheduled destination and time of arrival.
* your actual time of arrival.
* what went wrong - why were you delayed?
* what extra expenses did you incur and how did you reach your final destination, e.g. if you took a taxi, where did your take the taxi from and to, and what did you pay?
* Remember to keep all your tickets and receipts!
Travel Guarantee Rules
The rules that govern travel time guarantees differ from one service operator to another. You must contact the service operator concerned to find out which rules apply in the event of a delay.
Acquaint yourself with the rules that apply before choosing another means of transport to reach your destination. A refund of your extra travel expenses often requires that certain conditions are fulfilled, and sometimes you will only get a partial refund of your expenses. A maximum expense refund amount also applies.
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