Cancelling payments you have signed up with Betalingsservice

You can refuse or request a refund of payments listed on the Betalingsservice pre-notification. To do so, you need to notify your bank no later than on the 7th of the payment month. If the 7th is not a banking day, the relevant day is the first banking day after the 7th. You can also cancel payments via your online banking system.

How does Betalingsservice work?

If you sign up e.g. your mobile phone bills with Betalingsservice, the phone company will send all relevant invoice information – the amount you are to pay and the due date, etc. – to Nets.

Signing up payments with Betalingsservice

To sign up with Betalingsservice you must have a Danish bank account. You may choose to have your different payments debited from different accounts if you have more than one Danish bank account.

There are different ways of signing up payments with Betalingsservice:

  • You can sign up payments by contacting your bank. The bank will request a Nets number, a debtor group number and your membership-, customer- or policy number. You can usually find the information needed on a payment slip or an invoice from the relevant company.

About Nets and Betalingsservice

Nets Betalingsservice is the Danish banks’ and savings banks’ payment service provider. Betalingsservice is an electronic payment solution (direct debit service) provided by Nets. Nets is owned jointly by the banks and savings banks and the Danish National Bank. By signing up bills from creditors, who use Betalingsservice, the payments will be debited automatically from your selected account on the date each payment is due.

Contacts and further information

If you need further information regarding Betalingsservice, contact your bank.

 

Unsubscribe payments you have signed up with Betalingsservice

You can unsubscribe your different Betalingsservice payments by contacting your bank. When you unsubscribe a payment, no future payments to the company will be executed via Betalingsservice. If you want to stop payments that have already been notified, you must unsubscribe the payment no later than two banking days prior to the due date.

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