Paying your bills

Most Danish bills have pre-printed payment slips attached. You can pay your bill at your bank, with online banking or at a post office. Note that post offices and the banks charge a service fee of no less than DKK 20 per over-the-counter payment.

A two-digit code on a payment slip indicates the type of payment involved. The two digits are followed by a two groups of numbers separated by a ‘+’ sign. These are the giro account number or payment ID and/or a supplier code.

Cancelling payments you have signed up with Betalingsservice

You can refuse or request a refund of payments listed on the Betalingsservice pre-notification. To do so, you need to notify your bank no later than on the 7th of the payment month. If the 7th is not a banking day, the relevant day is the first banking day after the 7th. You can also cancel payments via your online banking system.

How does Betalingsservice work?

If you sign up e.g. your mobile phone bills with Betalingsservice, the phone company will send all relevant invoice information – the amount you are to pay and the due date, etc. – to Nets.

Signing up payments with Betalingsservice

To sign up with Betalingsservice you must have a Danish bank account. You may choose to have your different payments debited from different accounts if you have more than one Danish bank account.

There are different ways of signing up payments with Betalingsservice:

  • You can sign up payments by contacting your bank. The bank will request a Nets number, a debtor group number and your membership-, customer- or policy number. You can usually find the information needed on a payment slip or an invoice from the relevant company.

About Nets and Betalingsservice

Nets Betalingsservice is the Danish banks’ and savings banks’ payment service provider. Betalingsservice is an electronic payment solution (direct debit service) provided by Nets. Nets is owned jointly by the banks and savings banks and the Danish National Bank. By signing up bills from creditors, who use Betalingsservice, the payments will be debited automatically from your selected account on the date each payment is due.

Contacts and further information

If you need further information regarding Betalingsservice, contact your bank.

 

ATMs in Denmark

You will find cash machines inside or outside most banks, which allow you to withdraw cash on Visa and MasterCard credit cards. You will get a good rate when withdrawing money directly from a Danish ATM, but bear in mind that your home bank may charge you a fee for international transactions or for using another bank’s ATM – check before you leave as this will help you avoid unpleasant surprises.

Credit cards issued by foreign banks

Credit cards such as Visa and MasterCard are widely accepted in Denmark. American Express and Diners Club are also accepted, but not as often. Make sure to check whether an extra fee will be charged, Supermarkets in particular charge a fee when you pay with a credit card issued by a foreign bank.

Normal Banking Hours in Denmark

Banks are open on Mondays, Tuesdays, Wednesdays and Fridays from 10.00 to 16.00 and on Thursdays 10.00 to 17.30 or 18.00. Many public sector offices also stay open longer on Thursdays. Weekends: closed.

Online banking is generally available between 06.00 and 02.00.

Choosing a Bank

There are many banks in Denmark, large as well as small. Not all banks offer online banking in English, so we would advise you to enquire whether the bank of your choice offers such  service, as it will make daily life much easier.

Remember to ask your advisor about the various fees for the services offered by the bank.

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