Travel Guarantee
If the means of public transport you are travelling with is delayed and you choose to travel to your destination, e.g. using a taxi or your own car to minimize this delay, you may be eligible for a full or partial refund of your expenses.
Tips to refund
As tips as to what you should make a note of if you intend to request a refund:
The scheduled date, place and time of departure.
Travel guarantee rules
The rules that govern travel time guarantees differ from one service operator to another. You must contact the service operator concerned to find out which rules apply in the event of a delay.
Acquaint yourself with the rules that apply before choosing another means of transport to reach your destination. A refund of your extra travel expenses often requires that certain conditions are fulfilled, and sometimes you will only get a partial refund of your expenses. A maximum expense refund amount also applies.

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