ICS is a joint initiative by International Community, Aarhus Municipality Citizens’ Services, the Danish tax agency, SKAT, the State Administration for Central Jutland, Workindenmark and Immigration Service. At ICS, representatives of the various authorities will assist you with legal documents that you are required to deal with upon arrival when moving to Denmark.

The service is based on International Community's One Stop Shop, which was initiatated in collaboration with Aarhus Municipality Citizens’ Services, the Danish tax agency, SKAT, the State Administration for Central Jutland in December 2009.

Residents of Denmark are legally required to have a CPR number. You will also notice that your CPR number is your access number to a number of services in Denmark. You will need it to open a bank account, get a Danish phone number, borrow books at the library, take out insurance, etc.

When non-Danish citizens move to Denmark they are required to have a number of legal documents, such as application for EU registration certificate (For EU/EEA and Swiss citizens), getting a CPR number and health insurance card, and acquiring a Danish tax card. These are documents that are handled by different authorities, who are all located at different addresses.

The ICS is based on International Community's One Stop Shop service since 2009. The service was initiated to make the process of acquiring different legal documents easier for international workers and their families, when they arrive in the Aarhus area. At International Citizen Service internationals can meet with The State Administration of Central Jutland, Aarhus Municipality’s Citizens’ Services, and SKAT, at the same time, in the same office.

Most libraries in Denmark will require you to sign up as a user before you can make use of their services. To sign up you will need some form of photo-ID and your health insurance card as proof that you have a CPR number. Read more about the CPR number under CPR number.

CPR stands for Centrale Person Register, which translates as the Civil Registration System.

A CPR number is a personal identification number which, among other things, facilitates accurate linkage between all Danish national registers.

Your CPR number consists of ten digits. The first six digits are your date of birth, and the last four are your unique identification number. The last digit of your CPR number indicates your sex. If it is an odd digit you are male, and if it is an even digit you are female. For example, if your CPR number is 220550-6218, you were born on 22 May 1950 and you are female.

You can read more about the Civil Registration System at their website.

At ICS you can get assistance with:

• residence permit for non-EU citizens
• registration certificate for EU citizens (for EU/EEA and Swiss citizens)
• tax card
• social security number - CPR (residents of Aarhus Municipality only)
• health insurance card
• Danish driver’s licence
•  

At ICS you will also meet representatives of International Community who will help you deal with any other enquiries you may have.

• ICS cannot help you to obtain a CPR number and health insurance card if you do not live in Aarhus Municipality.
• To obtain a CPR number you must contact your own Municipality’s Citizens’ Services.
•  
• You will not get a CPR number or a health insurance card on the day of your visit to ICS. The service assistants from Aarhus Citizens’ Services will assist you with your application for a CPR number and a health insurance card. Your CPR number and your health insurance card will be sent to your Danish address within 1-2 weeks of submission of your application.

The booklet ”Insurance for everyday needs” published by the Danish Insurance Association contains more information about insurance in Denmark. Visit the Danish Insurance Association website at www.forsikringogpension.dk.

In addition to give information about the above-mentioned elements, the guide, Tax scheme for foreign researchers and key employees (25 per cent or 33 per cent taxation), on the SKAT website, the guide also  contains information about:

• How to register employees for the scheme.
• Calculating the tax.
• If you as an employee have other income.
• How to prepare you annual assessment notice as an employee.
• Supplementary tax liability.
• Approval of researchers.
• Tax authorities in Denmark.

Please note that some of the headings in the table of content of the guide also has links to relevant subcategories. 

For further information about rules and factors to be aware of as a new taxpayer in Denmark, you should read the guide Taxation - when moving to Denmark.

If you have questions regarding rules on residence and work in Denmark for Nordic citizens contact Citizens’ Services in the Municipality in which you live.

Non-EU/EEA citizens who intend to stay in Denmark for more than three months are required to register with the Danish Civil Registration System upon arrival.
Nordic citizens, citizens of EU and EEA countries and Switzerland are required to register with the Danish Civil Registration System and obtain a CPR number within six months of their arrival in Denmark.

Respectively, Residence and Work – non-EU/EEA Citizens, Residence and Work – Nordic Citizens and Residence and Work – EU/EEA and Swiss citizens provide information about the various types of citizenship.

To make your visit at ICS as efficient as possible, there are different documents you can fill out before you arrive. There are also a range of items you must remember to bring with you to ICS, depending on what you need assistance with. 

You may also find it helpful to read up on what legal documents you are required to have in order upon arrival in Denmark, before you go to ICS. By doing so, you are better prepared for the meeting, and you get to know what questions are relevant for you to ask, when you meet with the different authorities.

Remember to get an overview of all the documents and items you are required to bring. Below you will find a list of what you need to take with you.

A wide range of information is available on SKAT’s website: www.skat.dk.

More information on allowances and deductions is to be found in SKAT’s leaflet Tax in Denmark, An introduction – for new citizens. You will also find some information regarding allowances and deductions in SKAT’s guide ”About tax – for people resident abroad and working in Denmark”. The guide is intended for individuals from other countries coming to Denmark to work for a limited period of time. The guide explains how to obtain a tax card, how tax is deducted from your income and which allowances and deductions you are entitled to.

Further information about the Danish tax system in relation to pension plans is available in SKAT’s guides: Tax and pension plans - for those with a pension plan in Denmark or another EU or EEA member state and Tax and pension plans - for migrant workers who come to Denmark from another country to work.

If you have any questions you can always call SKAT on telephone +45 72 22 18 18.

You will also find some information about tax in Denmark on Work in Denmark’s website.

Your Health Insurance Card proves that you are covered by the Danish National Health Insurance, and it identifies your CPR number. You must present your health insurance card to all health service points in Denmark.

You get a CPR number when you register with the Danish Civil Registration System at Citizens’ Services in the municipality you live. You find the contact information to Citizens’ Services under Contact Information.

If you are an EU citizen and need to apply for a Certificate of Registration we suggest that you print out The Application of EU Residence Document and fill in what you can before you visit ICS. This will save time at ICS, as well as giving you the opportunity to familiarise yourself with the process before your meeting with a representative of the State Administration for Central Jutland.

You must submit your application in person. This also applies to accompanying family members. When you go to ICS, take:

• Your passport
• A passport photo
• Documentation for the reason of your stay – you can find examples of which documentation this may be at the State Administration’s website.

Furthermore:

• If your child/children is/are moving with you to Denmark, the child/children must also appear in person when you submit your application. And you must present your child’s/children’s birth certificate(s) (the original or a certified copy) and a passport photo of each child.
• If you are bringing a child/children from a previous relationship with you to Denmark, you must present to the Regional State Administration a document which verifies that the other legal parent has given his/her permission for you to relocate the child/children to Denmark. You must also take with you a verified copy of a photo ID of the other legal parent. 

In order to register and be issued with a CPR number you need to show up in person at Citizens’ Services in the Municipality in which you live. This also applies to accompanying spouses and/or children.

To obtain a CPR number you must have an address in Denmark. You must also present a variety of documents depending on your current civil status (see below). Please note that if your documents are not in Danish, Norwegian, Swedish, English or German, you should bring along a certified translation of them.

At Citizens’ Services you will be asked for:

• Your Danish residence and work permit (non-EU/EEA citizens), or certificate of registration (for EU/EEA and Swiss citizens). Nordic citizens must bring proof of their Nordic personal identification number, e.g. your passport. 
• Some form of photo id, e.g. your passport 
• If you are married, your marriage certificate or a certified copy of it.
• If you have children, your child/children’s birth certificate(s).
• If you are divorced, your divorce certificate.
• If you are a widow/widower, the death certificate of your husband/wife.

You will find a detailed step guide to where, when and how to apply for a CPR number under Step Guides.

Relevant websites:

• Copenhagen International Airport, Kastrup: www.cph.dk.
• Aarhus Airport, Tirstrup: www.aar.dk.
• Billund Airport: www.billund-airport.dk.

For a list of Danish airports’ websites go to Visit Denmark’s website.

An application to exchange your driving licence for a Danish equivalent is made to Citizens’ Services. Citizens’ Services are responsible for issuing driving licences, and collecting payment.

To qualify for a CPR number you must have an address in Denmark. Furthermore, you must take with you a variety of certificates depending on your current civil status (see below). Please note that if your certificates are not in Danish, Norwegian, Swedish, English or German, you should take with you a certified translation of them. 

• Your Danish residence and work permit (Non-EU citizens), or Certificate of Registration (for EU/EEA citizens) if you have already been issued with one. Nordic citizens must take their passport. 
• Some form of photo ID e.g. your passport.
• If you have children, your child’s/ren’s birth certificate(s).
• If you are married, your marriage certificate or a certified copy of it.
• If you are divorced, your divorce certificate.
• If you are a widow/er, the death certificate of your husband/wife.

For questions regarding your health insurance card contact Citizens’ Services in the Municipality you live. You can find the address and phone number to your Municipality´s Citizens’ Services centres at kark.dk. If you do not understand Danish, please follow this guide:

In the window that opens you will see that Borgerservice (Citizens’ Services) has already been entered in the Hvad (What) search box near the top of the screen. You then:

• Enter “The name of the Municipality you live in” in the Hvor (Where) search box

• Then click on Søg (Search)

You will then see a list of the address and the phone number of the Citizens’ Services office(s) in your Municipality.

If you live in Aarhus you can meet Aarhus Municipality’s Citizens’ Services and get assistance with acquiring a CPR number at One Stop Shop on Wednesdays from 14.00-16.00. The One Stop Shop is located at Nordhavnsgade 1, 8000 Aarhus C. For more information about the One Stop Shop, go to One Stop Shop.

In Aarhus there are Citizens’ Services offices at:

City Hall (Rådhuset)
Rådhuspladsen 2
8000 Aarhus C

Viby Bibliotek (library)
Skanderborgvej 170
8260 Viby J

Risskov Bibliotek (library)
Fortebakken 1
8240 Risskov 

Aaby Bibliotek (library)
Lundvig Feibergs Vej 7
8230 Aabyhøj 

You get a health insurance card from your Municipal Citizens’ Services when you have been issued with a CPR number.

The local Citizens’ Services will provide you with contact information for the local provider of free Danish language courses. After sign-up, the language school will want to see you and give an assessment of which class will give you best value and most effective learning possibilities.

If you want to enrol in free Danish classes in Aarhus, you can contact:

Lærdansk Aarhus, Vestergade 72, third floor, 8000 Aarhus C.
Phone: +45 8732 5400.
Mail: aarhus@laerdansk.dk.

You can also enrol by following this link.

You can find the address and phone number of your Municipal Citizens’ Services here. If you do not understand Danish, please follow this guide:

In the window that opens you will see that Borgerservice (Citizens’ Services) has already been entered in the Hvad (What) search box near the top of the screen. Enter  “The name of the Municipality you live in” in the Hvor (Where) search box. Then click on Søg (Search). You will then see a list of the address and the phone number of the Citizens’ Services office(s) in your Municipality.

At ICS, SKAT will ask:

• You to fill out form number 04.063 EN. It may be a good idea to print out the form, fill in what you can and take it with you to ICS.
• For a declaration or contract of employment from your employer stating your salary and terms of employment.
• For your CPR number. If you have not yet been issued with a CPR number, bring some form of a valid photo-ID, such as your passport.

If you are eligible for tax deductions it is up to you to report these to SKAT. Read more about tax deductions in SKAT’s leaflet “About tax – for people resident abroad and working in Denmark”.

SKAT’s website www.skat.dk provides information about SKAT and the tax rules and regulations that apply in Denmark.

Learn more about the Danish tax system in the guide "Taxation - when moving to Denmark". If you are interested in learning more about how and why we pay tax in Denmark, most common tax rules are described in the guide "Tax in Denmark - An introduction for new citizens".

You can call SKAT on +45 72 22 18 18 or go to your local SKAT service office.

You can find your local service office, at SKAT’s website - If you do not understand Danish, please follow this guide: 

• Tick the box in front of the word “Skattecentre”, which is listed in the column on the left hand side.
• Enter “the post code of your town” (4 digits only) in the search area “Postnr. eller by:”,
• Click on the “søg” button.

The location of SKAT’s service centers in your area will then be marked of as small buildings on the map. Place the arrow over the building, and the address of the service office will be displayed.

“Skattecentre” means tax service offices, “Postnr. eller by” means post code or town, “Søg” means search.

If you live in the Aarhus area, you can also meet representatives of SKAT at International Citizen Service. Read more about International Citizen Service here.

If you need further information regarding Betalingsservice, contact your bank.

It is a good idea to get your CPR number immediately upon arrival if you intend to stay here for more than three months. You will need it to open a Danish bank account, get a Danish telephone number as well as to access many other services in Denmark.

Post Danmark A/S 
Tietgensgade 37 
1566 København V                             
Customer support:  +45 80 20 70 30

E-mail: skrivpost@post.dk

Website: www.postdanmark.dk

ICS is at International Community’s office. When you visit the service, you will also be met by a representative of International Community, who will answer queries you may have and introduce you to our services and offers.

If you move to a new address you are required to register your new address at Citizens’ Services in the Municipality you move to. You must do so no later than five days after you have moved. When you have registered your new address you will receive a new health insurance card. If you move to a new municipality or more than 15 kilometres away from where your general practitioner is located you will need to choose a new general practitioner. Read more under General Practiioner - If you move to a new address.

For information about SKAT and taxes in Denmark, see the SKAT website: www.skat.dk

You can also call SKAT on +45 72 22 18 18

In the pamphlet Tax in Denmark, An introduction – for new citizens, you can learn about the Danish tax system. Please note that the booklet was published in 2005, and it does not include the changes adopted in the connection of the Tax Reform Act 2009. You can read more about the changes here.

Information about tax in Denmark is also available in SKAT’s guide”About tax – for people resident abroad and working in Denmark”. The guide is intended for individuals from other countries coming to work in Denmark for a limited period of time. The guide explains how you obtain a tax card, how tax is deducted from your income and which allowances and deductions you are entitled to.

On the SKAT website you will find a guide about the preliminary income assessment for 2009. The guide contains the most common tax rules applicable to salaried staff/wage-earners and pensioners and indicates when and how you should change your preliminary income assessment and shows examples of tax calculations.

You can find your local SKAT service office, on SKAT’s website - If you do not understand Danish, please follow this guide:

• Tick the box in front of the word “Skattecentre”, which is listed in the column on the left hand side.
• Enter “the post code of your town” (4 digits only) in the search field “Postnr. eller by:”.
• Click on the “søg” button.

At www.gulesider.dk, you can search for a taxi services in your area by entering 'taxa' in the “Hvad/What” section, and where you are, or the postal code in the “Hvor/Where” section. 

You can also find a list of some of the taxi companies in Denmark listed on expats in Denmark’s website.

In Aarhus you can book a taxi from:

• Aarhus Taxa, www.aarhus-taxa.dk.  Phone number: (+45) 89 48 48 48.
• DanTaxi, Århus, www.dantaxi.dk. Phone number: (+45) 70 25 25 25.

Office hours:
Thurs. 1 pm. - 5 pm.
Fri. 9 am. - 1 pm. 

Please note that Citizens’ Services of Aarhus Municipality will only have office hours Thursday from 3 pm. to 5 pm. and Friday from 11 am. to 1 pm. Enquiries regarding CPR number, health insurance card and other issues handled by the Citizens’ Services of Aarhus Municipality can only be processed during these hours.

Outside opening hours you may contact International Citizen Service Aarhus by telephone: +45 7222 3375, or by e-mail: west@icitizen.dk.

Address and contacts:
International Citizen Service Aarhus
Nordhavnsgade 4
8000 Aarhus C

The Regional State Administrations is responsible for handling EU/EEA citizens’ applications for an EU residence document. For more about the Regional State Administration and their work, visit the website: www.statsforvaltning.dk.

For questions regarding Certificate of Registration, call the Regional State Administrations’ EU residence office on +45 72 56 84 56.
The Central Jutland State Administration EU-residence office handles applications for Certificate of Registration for people resident in the Aarhus area and Central Jutland. The office is located at Lyseng Alle 1, 8270 Højbjerg.

You can also obtain assistance with, and submit your Application for EU Residence Document, at International Citizen Service Aarhus. Read more about International Citizen Service here.

You can read more about NemKonto accounts at www.nemkonto.dk. You can also call NemKonto support at +45 44 60 63 68, or contact a Danish bank.

The Danish Immigration Service is responsible for issuing residence and work permits for non-EU/EEA citizens. You can read about the Danish Immigration Service, their work, and which rules apply for residence and work permits on their website www.nyidanmark.dk.

The Danish Immigration Services
Ryesgade 53
2100 Copenhagen Ø
Telephone: +45 35 36 66 00
Telephone hours: 9 a.m. to 3 p.m.
Fax: +45 35 36 19 16
E-mail: us@us.dk

Note: The Danish Immigration Service has made a telephone guide that tells you what questions you can expect to get answered when you contact them.

If you want to contact the Danish mission in your country, you can find the relevant contact information at www.um.dk.

If you lose your health insurance card you must apply for a new one. You can apply online at www.borger.dk (Danish only) or at your municipality´s Citizens’ Services office. You will receive a new card in the mail 8-14 days after your application has been received. Replacement of lost or damaged cards costs DKK 170.

For questions regarding your health insurance card contact Citizens’ Services in the Municipality you live. You can find the address and phone number to your Municipality´s Citizens’ Services centres at krak.dk. If you do not understand Danish, please follow this guide:

In the window that opens you will see that Borgerservice (Citizens’ Services) has already been entered in the Hvad (What) search box near the top of the screen. Enter “The name of the Municipality you live in” in the Hvor (Where) search box. Then click on Søg (Search).

You will then see a list of the address and the phone number of the Citizens’ Services office(s) in your Municipality.

If you live in Aarhus you can also meet Citizens’ Services and get assistance with acquiring a CPR number at International Citizen Service, located at Nordhavnsgade 4, 8000 Aarhus C. Read more about International Citizen Service here.

In Aarhus there are Citizens’ Services offices at:

City Hall (Rådhuset)
Rådhuspladsen 2
8000 Aarhus C.

Viby Bibliotek (library)
Skanderborgvej 170
8260 Viby J.

Risskov Bibliotek (library)
Fortebakken 1
8240 Risskov

Aaby Bibliotek (library)
Lundvig Feibergs Vej 7
8230 Aabyhøj

The Sports Confederation of Denmark, www.dif.dk.

The Danish Gymnastics and Sports Associations, www.dgi.dk.

The Danish Company Sports Federation, www.firmaidraet.dk (Information only available in Danish).

Ministry of Culture, www.kum.dk.

The ICS is located at International Community’s office: 
International Citizen Service Aarhus
Nordhavnsgade 4
8000 Aarhus C

Bus number 13 stops at Europaplads, and bus number 200 stops at Skolebakken. The office is approximately 10 minutes walk from the Aarhus railway station and Aarhus Central Bus Station.

Relevant authorities:

The Danish Road Directorate
Niels Jules Gade 13
PB 9018
DK-1022 Copenhagen K.
Telephone: 45 7244 3333
Fax: +45 3315 0848
Website: www.vejdirektoratet.dk.

SKAT’s website www.skat.dk provides information about SKAT and the tax rules and regulations that apply in Denmark.

If you have any practical questions regarding ICS, you can contact Workindenmark.

Note that representatives of Immigration Service, the State Administration for Central Jutland, Aarhus Municipal Citizens’ Services and SKAT are only available at ICS during the service's opening hours. If you have got questions outside ICS' opening hours, please, contact the respective authority directly.

You can contact the Regional State Administrations’ EU residence office at: +45 7256 8456.

You can contact SKAT at: +45 7222 1818.

In Aarhus you will find Citizens’ Services at the following addresses:

Rådhuset (City Hall)
Park Allé
8000 Aarhus C

Aaby Bibliotek
Ludvig Feilbergs Vej 7
8230 Aabyhøj

Risskov Bibliotek
Fortebakken 1
8240 Risskov

Viby Bibliotek
Skanderborgvej 170
8260 Viby J

Opening hours:

Monday, Tuesday and Wednesday 8.00-16.00
Thursday 10.00-19.00
Friday 8.00-16.00

The regional transport service organisation:

• In North Jutland is Nordjyllands Trafikselskab,  www.nordjyllandstrafikselskab.dk.
• In Central Jutland is Midttrafik, www.midttrafik.dk.
• In the Metropolitan Region and Region Zealand is Movia, www.moviatrafik.dk.
• In Region Southern Denmark is Sydtrafik, www.sydtrafik.dk and Fynbus, www.fynbus.dk. 
• On the Baltic island of Bornholm is BAT www.brk.dk.

Note that some sites are only in Danish.

You can find a list of some of the companies who offer long distance services in Denmark at Visit Denmark’s website.

Visit X bus´ website at: www.xbus.dk.

Some of the companies operating bus services to and from Denmark are listed on Visit Denmark´s website.

DSB Customer Centre: +45 70 13 14 15, for other contact information to DSB, go to DSB’s website. 

Find details of the companies operating rail services in Denmark on the Danish Road Directorate’s website. Please note that you will be directed to a Danish site.

The online journey planner, Rejseplanen, provides information about all public transport in Denmark: www.rejseplanen.dk.

Relevant authority:

IT- og Telestyrelsen/ Ministry of Science Technology and Innovation.
Address: Holsteinsgade 63, DK-2100 Copenhagen Ø.
Telephone number: +45 35 45 00 00
Website: www.itst.dk.

Statistics Denmark: www.dst.dk.

ICS is a joint initiative by International Community, Aarhus Municipality Citizens’ Services, the Danish tax agency, SKAT, the State Administration for Central Jutland, Workindenmark and Immigration Service. At ICS, representatives of the various authorities will assist you with legal documents that you are required to deal with upon arrival when moving to Denmark.

The service is based on International Community's One Stop Shop, which was initiatated in collaboration with Aarhus Municipality Citizens’ Services, the Danish tax agency, SKAT, the State Administration for Central Jutland in December 2009.

Residents of Denmark are legally required to have a CPR number. You will also notice that your CPR number is your access number to a number of services in Denmark. You will need it to open a bank account, get a Danish phone number, borrow books at the library, take out insurance, etc.

When non-Danish citizens move to Denmark they are required to have a number of legal documents, such as application for EU registration certificate (For EU/EEA and Swiss citizens), getting a CPR number and health insurance card, and acquiring a Danish tax card. These are documents that are handled by different authorities, who are all located at different addresses.

The ICS is based on International Community's One Stop Shop service since 2009. The service was initiated to make the process of acquiring different legal documents easier for international workers and their families, when they arrive in the Aarhus area. At International Citizen Service internationals can meet with The State Administration of Central Jutland, Aarhus Municipality’s Citizens’ Services, and SKAT, at the same time, in the same office.

Most libraries in Denmark will require you to sign up as a user before you can make use of their services. To sign up you will need some form of photo-ID and your health insurance card as proof that you have a CPR number. Read more about the CPR number under CPR number.

CPR stands for Centrale Person Register, which translates as the Civil Registration System.

A CPR number is a personal identification number which, among other things, facilitates accurate linkage between all Danish national registers.

Your CPR number consists of ten digits. The first six digits are your date of birth, and the last four are your unique identification number. The last digit of your CPR number indicates your sex. If it is an odd digit you are male, and if it is an even digit you are female. For example, if your CPR number is 220550-6218, you were born on 22 May 1950 and you are female.

You can read more about the Civil Registration System at their website.

At ICS you can get assistance with:

• residence permit for non-EU citizens
• registration certificate for EU citizens (for EU/EEA and Swiss citizens)
• tax card
• social security number - CPR (residents of Aarhus Municipality only)
• health insurance card
• Danish driver’s licence
•  

At ICS you will also meet representatives of International Community who will help you deal with any other enquiries you may have.

• ICS cannot help you to obtain a CPR number and health insurance card if you do not live in Aarhus Municipality.
• To obtain a CPR number you must contact your own Municipality’s Citizens’ Services.
•  
• You will not get a CPR number or a health insurance card on the day of your visit to ICS. The service assistants from Aarhus Citizens’ Services will assist you with your application for a CPR number and a health insurance card. Your CPR number and your health insurance card will be sent to your Danish address within 1-2 weeks of submission of your application.

If you have questions regarding rules on residence and work in Denmark for Nordic citizens contact Citizens’ Services in the Municipality in which you live.

Non-EU/EEA citizens who intend to stay in Denmark for more than three months are required to register with the Danish Civil Registration System upon arrival.
Nordic citizens, citizens of EU and EEA countries and Switzerland are required to register with the Danish Civil Registration System and obtain a CPR number within six months of their arrival in Denmark.

Respectively, Residence and Work – non-EU/EEA Citizens, Residence and Work – Nordic Citizens and Residence and Work – EU/EEA and Swiss citizens provide information about the various types of citizenship.

To make your visit at ICS as efficient as possible, there are different documents you can fill out before you arrive. There are also a range of items you must remember to bring with you to ICS, depending on what you need assistance with. 

You may also find it helpful to read up on what legal documents you are required to have in order upon arrival in Denmark, before you go to ICS. By doing so, you are better prepared for the meeting, and you get to know what questions are relevant for you to ask, when you meet with the different authorities.

Remember to get an overview of all the documents and items you are required to bring. Below you will find a list of what you need to take with you.

Your Health Insurance Card proves that you are covered by the Danish National Health Insurance, and it identifies your CPR number. You must present your health insurance card to all health service points in Denmark.

You get a CPR number when you register with the Danish Civil Registration System at Citizens’ Services in the municipality you live. You find the contact information to Citizens’ Services under Contact Information.

An application to exchange your driving licence for a Danish equivalent is made to Citizens’ Services. Citizens’ Services are responsible for issuing driving licences, and collecting payment.

To qualify for a CPR number you must have an address in Denmark. Furthermore, you must take with you a variety of certificates depending on your current civil status (see below). Please note that if your certificates are not in Danish, Norwegian, Swedish, English or German, you should take with you a certified translation of them. 

• Your Danish residence and work permit (Non-EU citizens), or Certificate of Registration (for EU/EEA citizens) if you have already been issued with one. Nordic citizens must take their passport. 
• Some form of photo ID e.g. your passport.
• If you have children, your child’s/ren’s birth certificate(s).
• If you are married, your marriage certificate or a certified copy of it.
• If you are divorced, your divorce certificate.
• If you are a widow/er, the death certificate of your husband/wife.

If you have any questions about CPR numbers contact Citizens’ Services in the municipality in which you live. You can find the address and phone number of your Municipal Citizens’ Services here. If you do not understand Danish, please follow this guide: 

In the window that opens you will see that Borgerservice (Citizens’ Services) has already been entered in the Hvad (What) search box near the top of the screen. Enter “The name of the municipality you live in” in the Hvor (Where) search box. Then click on Søg (Search).

You will then see a list of the address and the phone number of the Citizens’ Services office(s) in your Municipality.

If you live in Aarhus, you can meet service assistants from Citizens’ Services and get assistance acquiring a CPR number in International Citizen Service Aarhus, located at Nordhavnsgade 4, 8000 Aarhus C. For more information about the International Citizen Service Aarhus, go to International Citizen Service.

In Aarhus there are Citizens’ Services offices at:

City Hall (Rådhuset)
Rådhuspladsen 2
8000 Aarhus C.

Viby Bibliotek (library)
Skanderborgvej 170
8260 Viby J.

Risskov Bibliotek (library)
Fortebakken 1
8240 Risskov

Aaby Bibliotek (library)
Lundvig Feibergs Vej 7
8230 Aabyhøj

You get a health insurance card from your Municipal Citizens’ Services when you have been issued with a CPR number.

The local Citizens’ Services will provide you with contact information for the local provider of free Danish language courses. After sign-up, the language school will want to see you and give an assessment of which class will give you best value and most effective learning possibilities.

If you want to enrol in free Danish classes in Aarhus, you can contact:

Lærdansk Aarhus, Vestergade 72, third floor, 8000 Aarhus C.
Phone: +45 8732 5400.
Mail: aarhus@laerdansk.dk.

You can also enrol by following this link.

You can find the address and phone number of your Municipal Citizens’ Services here. If you do not understand Danish, please follow this guide:

In the window that opens you will see that Borgerservice (Citizens’ Services) has already been entered in the Hvad (What) search box near the top of the screen. Enter  “The name of the Municipality you live in” in the Hvor (Where) search box. Then click on Søg (Search). You will then see a list of the address and the phone number of the Citizens’ Services office(s) in your Municipality.

It is a good idea to get your CPR number immediately upon arrival if you intend to stay here for more than three months. You will need it to open a Danish bank account, get a Danish telephone number as well as to access many other services in Denmark.

If you move to a new address you are required to register your new address at Citizens’ Services in the Municipality you move to. You must do so no later than five days after you have moved. When you have registered your new address you will receive a new health insurance card. If you move to a new municipality or more than 15 kilometres away from where your general practitioner is located you will need to choose a new general practitioner. Read more under General Practiioner - If you move to a new address.

If you lose your health insurance card you must apply for a new one. You can apply online at www.borger.dk (Danish only) or at your municipality´s Citizens’ Services office. You will receive a new card in the mail 8-14 days after your application has been received. Replacement of lost or damaged cards costs DKK 170.

For questions regarding your health insurance card contact Citizens’ Services in the Municipality you live. You can find the address and phone number to your Municipality´s Citizens’ Services centres at krak.dk. If you do not understand Danish, please follow this guide:

In the window that opens you will see that Borgerservice (Citizens’ Services) has already been entered in the Hvad (What) search box near the top of the screen. Enter “The name of the Municipality you live in” in the Hvor (Where) search box. Then click on Søg (Search).

You will then see a list of the address and the phone number of the Citizens’ Services office(s) in your Municipality.

If you live in Aarhus you can also meet Citizens’ Services and get assistance with acquiring a CPR number at International Citizen Service, located at Nordhavnsgade 4, 8000 Aarhus C. Read more about International Citizen Service here.

In Aarhus there are Citizens’ Services offices at:

City Hall (Rådhuset)
Rådhuspladsen 2
8000 Aarhus C.

Viby Bibliotek (library)
Skanderborgvej 170
8260 Viby J.

Risskov Bibliotek (library)
Fortebakken 1
8240 Risskov

Aaby Bibliotek (library)
Lundvig Feibergs Vej 7
8230 Aabyhøj

ICS is a joint initiative by International Community, Aarhus Municipality Citizens’ Services, the Danish tax agency, SKAT, the State Administration for Central Jutland, Workindenmark and Immigration Service. At ICS, representatives of the various authorities will assist you with legal documents that you are required to deal with upon arrival when moving to Denmark.

The service is based on International Community's One Stop Shop, which was initiatated in collaboration with Aarhus Municipality Citizens’ Services, the Danish tax agency, SKAT, the State Administration for Central Jutland in December 2009.

Residents of Denmark are legally required to have a CPR number. You will also notice that your CPR number is your access number to a number of services in Denmark. You will need it to open a bank account, get a Danish phone number, borrow books at the library, take out insurance, etc.

When non-Danish citizens move to Denmark they are required to have a number of legal documents, such as application for EU registration certificate (For EU/EEA and Swiss citizens), getting a CPR number and health insurance card, and acquiring a Danish tax card. These are documents that are handled by different authorities, who are all located at different addresses.

The ICS is based on International Community's One Stop Shop service since 2009. The service was initiated to make the process of acquiring different legal documents easier for international workers and their families, when they arrive in the Aarhus area. At International Citizen Service internationals can meet with The State Administration of Central Jutland, Aarhus Municipality’s Citizens’ Services, and SKAT, at the same time, in the same office.

Most libraries in Denmark will require you to sign up as a user before you can make use of their services. To sign up you will need some form of photo-ID and your health insurance card as proof that you have a CPR number. Read more about the CPR number under CPR number.

CPR stands for Centrale Person Register, which translates as the Civil Registration System.

A CPR number is a personal identification number which, among other things, facilitates accurate linkage between all Danish national registers.

Your CPR number consists of ten digits. The first six digits are your date of birth, and the last four are your unique identification number. The last digit of your CPR number indicates your sex. If it is an odd digit you are male, and if it is an even digit you are female. For example, if your CPR number is 220550-6218, you were born on 22 May 1950 and you are female.

You can read more about the Civil Registration System at their website.

At ICS you can get assistance with:

• residence permit for non-EU citizens
• registration certificate for EU citizens (for EU/EEA and Swiss citizens)
• tax card
• social security number - CPR (residents of Aarhus Municipality only)
• health insurance card
• Danish driver’s licence
•  

At ICS you will also meet representatives of International Community who will help you deal with any other enquiries you may have.

• ICS cannot help you to obtain a CPR number and health insurance card if you do not live in Aarhus Municipality.
• To obtain a CPR number you must contact your own Municipality’s Citizens’ Services.
•  
• You will not get a CPR number or a health insurance card on the day of your visit to ICS. The service assistants from Aarhus Citizens’ Services will assist you with your application for a CPR number and a health insurance card. Your CPR number and your health insurance card will be sent to your Danish address within 1-2 weeks of submission of your application.

To make your visit at ICS as efficient as possible, there are different documents you can fill out before you arrive. There are also a range of items you must remember to bring with you to ICS, depending on what you need assistance with. 

You may also find it helpful to read up on what legal documents you are required to have in order upon arrival in Denmark, before you go to ICS. By doing so, you are better prepared for the meeting, and you get to know what questions are relevant for you to ask, when you meet with the different authorities.

Remember to get an overview of all the documents and items you are required to bring. Below you will find a list of what you need to take with you.

Your Health Insurance Card proves that you are covered by the Danish National Health Insurance, and it identifies your CPR number. You must present your health insurance card to all health service points in Denmark.

You get a CPR number when you register with the Danish Civil Registration System at Citizens’ Services in the municipality you live. You find the contact information to Citizens’ Services under Contact Information.

In order to register and be issued with a CPR number you need to show up in person at Citizens’ Services in the Municipality in which you live. This also applies to accompanying spouses and/or children.

To obtain a CPR number you must have an address in Denmark. You must also present a variety of documents depending on your current civil status (see below). Please note that if your documents are not in Danish, Norwegian, Swedish, English or German, you should bring along a certified translation of them.

At Citizens’ Services you will be asked for:

• Your Danish residence and work permit (non-EU/EEA citizens), or certificate of registration (for EU/EEA and Swiss citizens). Nordic citizens must bring proof of their Nordic personal identification number, e.g. your passport. 
• Some form of photo id, e.g. your passport 
• If you are married, your marriage certificate or a certified copy of it.
• If you have children, your child/children’s birth certificate(s).
• If you are divorced, your divorce certificate.
• If you are a widow/widower, the death certificate of your husband/wife.

You will find a detailed step guide to where, when and how to apply for a CPR number under Step Guides.

To qualify for a CPR number you must have an address in Denmark. Furthermore, you must take with you a variety of certificates depending on your current civil status (see below). Please note that if your certificates are not in Danish, Norwegian, Swedish, English or German, you should take with you a certified translation of them. 

• Your Danish residence and work permit (Non-EU citizens), or Certificate of Registration (for EU/EEA citizens) if you have already been issued with one. Nordic citizens must take their passport. 
• Some form of photo ID e.g. your passport.
• If you have children, your child’s/ren’s birth certificate(s).
• If you are married, your marriage certificate or a certified copy of it.
• If you are divorced, your divorce certificate.
• If you are a widow/er, the death certificate of your husband/wife.

If you have any questions about CPR numbers contact Citizens’ Services in the municipality in which you live. You can find the address and phone number of your Municipal Citizens’ Services here. If you do not understand Danish, please follow this guide: 

In the window that opens you will see that Borgerservice (Citizens’ Services) has already been entered in the Hvad (What) search box near the top of the screen. Enter “The name of the municipality you live in” in the Hvor (Where) search box. Then click on Søg (Search).

You will then see a list of the address and the phone number of the Citizens’ Services office(s) in your Municipality.

If you live in Aarhus, you can meet service assistants from Citizens’ Services and get assistance acquiring a CPR number in International Citizen Service Aarhus, located at Nordhavnsgade 4, 8000 Aarhus C. For more information about the International Citizen Service Aarhus, go to International Citizen Service.

In Aarhus there are Citizens’ Services offices at:

City Hall (Rådhuset)
Rådhuspladsen 2
8000 Aarhus C.

Viby Bibliotek (library)
Skanderborgvej 170
8260 Viby J.

Risskov Bibliotek (library)
Fortebakken 1
8240 Risskov

Aaby Bibliotek (library)
Lundvig Feibergs Vej 7
8230 Aabyhøj

It is a good idea to get your CPR number immediately upon arrival if you intend to stay here for more than three months. You will need it to open a Danish bank account, get a Danish telephone number as well as to access many other services in Denmark.

In Denmark you will find Regional trains (Re), InterCity trains (IC) and InterCityLyn trains (ICL – ‘lyn’ stands for ‘lightening’).

Re services connect local stations to main junctions throughout Denmark. IC and ICL trains connect major stations on the islands of Zealand (Sjælland), Funen (Fyn) and in Jutland (Jylland). The difference between IC and ICL services is that ICL are express trains which make fewer stops. Ticket prices to a destination are the same, whether you travel by IC or ICL train.

Copenhagen also has suburban, so-called S-trains. Read more about Copenhagen’s S-trains at Visit Copenhagen’s website.

A rail map of Denmark is available at Banedanmark’s website.

A DSB orange is a discount ticket. The price of a DSB Orange ticket varies and they are not available for all train departures. The number of tickets available for a given departure varies, so your chance of getting an orange ticket is greater, the sooner you book.

Orange tickets are only valid for the specified departure day and time and are not valid on bus or Metro services. Orange tickets can be bought two months prior to departure. They are non-refundable and cannot be changed after the purchase has been made.

DSB orange tickets can only be bought online at DSB´s Online ticket shop. You find DSB´s online ticket shop at www.dsb.dk. Note the service is in Danish only. You have to print the Orange ticket yourself and a seat reservation is required. The seat reservation is included in the price and will be stated on your ticket when you print it. Adults travelling with an Orange ticket can take two children under the age of 12 with them free of charge, but you must remember to reserve seats for the children when you book the ticket. Children from age 12 to 15 years pay half price.

In Denmark you will find Regional trains (Re), InterCity trains (IC) and InterCityLyn trains (ICL – ‘lyn’ stands for ‘lightening’).

Re services connect local stations to main junctions throughout Denmark. IC and ICL trains connect major stations on the islands of Zealand (Sjælland), Funen (Fyn) and in Jutland (Jylland). The difference between IC and ICL services is that ICL are express trains which make fewer stops. Ticket prices to a destination are the same, whether you travel by IC or ICL train.

Copenhagen also has suburban, so-called S-trains. Read more about Copenhagen’s S-trains at Visit Copenhagen’s website.

A rail map of Denmark is available at Banedanmark’s website.

ICS is a joint initiative by International Community, Aarhus Municipality Citizens’ Services, the Danish tax agency, SKAT, the State Administration for Central Jutland, Workindenmark and Immigration Service. At ICS, representatives of the various authorities will assist you with legal documents that you are required to deal with upon arrival when moving to Denmark.

The service is based on International Community's One Stop Shop, which was initiatated in collaboration with Aarhus Municipality Citizens’ Services, the Danish tax agency, SKAT, the State Administration for Central Jutland in December 2009.

The authority that issues tax cards and collects tax in Denmark is SKAT. You can read more about SKAT on the authority’s homepage www.skat.dk.

Your tax card states your CPR number or your tax ID number, your address, the percentage of tax that your employer is required to deduct from your salary, your tax allowances and deductions, and the date from which the tax card is valid. The tax card in Denmark is an e-card. This means that once you have registered with SKAT your employer can access information about your taxation percentage electronically.

Please note, however, that although your employer can access your tax information electronically, it is your responsibility to check that the information on your tax card is accurate.

The Danish tax card is divided into two parts - a primary card and a secondary card. The two cards state the same information. The difference is that the primary card is used by your main employer and the secondary card is only used if you have an extra job.

You can also read about taxation in Denmark at SKAT´s website and in the tax guide published by SKAT, “Tax in Denmark – an introduction for new citizens”.

NemKonto means easy account. The NemKonto easy account system enables Danish authorities and institutions to transfer money directly to citizens’ bank accounts, such as tax refunds, social welfare payments, salaries, etc.

A NemKonto account is a normal bank account. The only thing that differentiates a NemKonto account from other bank accounts you may have is its designation as a NemKonto account. When you designate an account as your NemKonto account, the Danish authorities will know that this is the one to which all your payments from the public sector should be transferred. You can designate any Danish bank account e.g. a budget or savings account as your NemKonto account.

Read also the Danish Agency for Governmental Management’s information about NemKonto easy accounts.

Your health insurance card is a proof of the fact that you are covered by the Danish healthcare system. You will have to present your health insurance card in connection with all health care services, such as when you visit your GP or a hospital - including the accident and emergency department.

Your health insurance card is also often requested as a means of proof of your CPR number. You will be asked for your health insurance card by most public and many private service points as a means of identification of your CPR number. It is recommended that you always have your health insurance card with you.

Read more about how to get a CPR number under CPR Number.

Residents of Denmark are legally required to have a CPR number. You will also notice that your CPR number is your access number to a number of services in Denmark. You will need it to open a bank account, get a Danish phone number, borrow books at the library, take out insurance, etc.

Small towns may only have one or two local taxi operators, but in most cities you will find that many taxis belong to large companies. All taxis in Denmark are licensed by the authorities. They are equipped with meters and fares are regulated. Danish taxis are easily recognised by the green and yellow illuminated on their roof or in the windshield. The light indicates whether or not the taxi is free. If it is on it is available for service the light will be on. If the light is off, the taxi is occupied.

Many train and bus services correspond, and the internet journey planner, www.rejseplanen.dk, simplifies finding out which services that do so. Rejseplanen.dk (the Journey Planner) is based on data provided by all the bus and rail operators and most of the ferry services in Denmark – local as well as national.
 

When non-Danish citizens move to Denmark they are required to have a number of legal documents, such as application for EU registration certificate (For EU/EEA and Swiss citizens), getting a CPR number and health insurance card, and acquiring a Danish tax card. These are documents that are handled by different authorities, who are all located at different addresses.

The ICS is based on International Community's One Stop Shop service since 2009. The service was initiated to make the process of acquiring different legal documents easier for international workers and their families, when they arrive in the Aarhus area. At International Citizen Service internationals can meet with The State Administration of Central Jutland, Aarhus Municipality’s Citizens’ Services, and SKAT, at the same time, in the same office.

Most libraries in Denmark will require you to sign up as a user before you can make use of their services. To sign up you will need some form of photo-ID and your health insurance card as proof that you have a CPR number. Read more about the CPR number under CPR number.

Non-EU/EEA citizens must apply for, and be issued with, a residence andawork permit to reside and work in Denmark. The forms you need to fill in to apply for a residence and work permit depends on your reason for moving to Denmark. It is your own responsibility to obtain a residence and a work permit. If you reside and work illegally in Denmark, you can be deported, fined or imprisoned.

Citizens from EU/EEA countries can reside and work in Denmark in accordance with the EU rules of free movement of services and people. You can read more about free movement within the EU ate the European Commission’s website.

EU/EEA citizens are exempt from the regulations concerning residence and work permits, but must instead apply for a Certificate of Registration, also referred to as a Registration Certificate. Read more about Certificate of Registration at the Danish State Administration’s website.

At ICS you can get assistance with:

• residence permit for non-EU citizens
• registration certificate for EU citizens (for EU/EEA and Swiss citizens)
• tax card
• social security number - CPR (residents of Aarhus Municipality only)
• health insurance card
• Danish driver’s licence
•  

At ICS you will also meet representatives of International Community who will help you deal with any other enquiries you may have.

• ICS cannot help you to obtain a CPR number and health insurance card if you do not live in Aarhus Municipality.
• To obtain a CPR number you must contact your own Municipality’s Citizens’ Services.
•  
• You will not get a CPR number or a health insurance card on the day of your visit to ICS. The service assistants from Aarhus Citizens’ Services will assist you with your application for a CPR number and a health insurance card. Your CPR number and your health insurance card will be sent to your Danish address within 1-2 weeks of submission of your application.

Non-EU/EEA citizens who intend to stay in Denmark for more than three months are required to register with the Danish Civil Registration System upon arrival.
Nordic citizens, citizens of EU and EEA countries and Switzerland are required to register with the Danish Civil Registration System and obtain a CPR number within six months of their arrival in Denmark.

Respectively, Residence and Work – non-EU/EEA Citizens, Residence and Work – Nordic Citizens and Residence and Work – EU/EEA and Swiss citizens provide information about the various types of citizenship.

To make your visit at ICS as efficient as possible, there are different documents you can fill out before you arrive. There are also a range of items you must remember to bring with you to ICS, depending on what you need assistance with. 

You may also find it helpful to read up on what legal documents you are required to have in order upon arrival in Denmark, before you go to ICS. By doing so, you are better prepared for the meeting, and you get to know what questions are relevant for you to ask, when you meet with the different authorities.

Remember to get an overview of all the documents and items you are required to bring. Below you will find a list of what you need to take with you.

Your Health Insurance Card proves that you are covered by the Danish National Health Insurance, and it identifies your CPR number. You must present your health insurance card to all health service points in Denmark.

You get a CPR number when you register with the Danish Civil Registration System at Citizens’ Services in the municipality you live. You find the contact information to Citizens’ Services under Contact Information.

In order to register and be issued with a CPR number you need to show up in person at Citizens’ Services in the Municipality in which you live. This also applies to accompanying spouses and/or children.

To obtain a CPR number you must have an address in Denmark. You must also present a variety of documents depending on your current civil status (see below). Please note that if your documents are not in Danish, Norwegian, Swedish, English or German, you should bring along a certified translation of them.

At Citizens’ Services you will be asked for:

• Your Danish residence and work permit (non-EU/EEA citizens), or certificate of registration (for EU/EEA and Swiss citizens). Nordic citizens must bring proof of their Nordic personal identification number, e.g. your passport. 
• Some form of photo id, e.g. your passport 
• If you are married, your marriage certificate or a certified copy of it.
• If you have children, your child/children’s birth certificate(s).
• If you are divorced, your divorce certificate.
• If you are a widow/widower, the death certificate of your husband/wife.

You will find a detailed step guide to where, when and how to apply for a CPR number under Step Guides.

To qualify for a CPR number you must have an address in Denmark. Furthermore, you must take with you a variety of certificates depending on your current civil status (see below). Please note that if your certificates are not in Danish, Norwegian, Swedish, English or German, you should take with you a certified translation of them. 

• Your Danish residence and work permit (Non-EU citizens), or Certificate of Registration (for EU/EEA citizens) if you have already been issued with one. Nordic citizens must take their passport. 
• Some form of photo ID e.g. your passport.
• If you have children, your child’s/ren’s birth certificate(s).
• If you are married, your marriage certificate or a certified copy of it.
• If you are divorced, your divorce certificate.
• If you are a widow/er, the death certificate of your husband/wife.

If you have any questions about CPR numbers contact Citizens’ Services in the municipality in which you live. You can find the address and phone number of your Municipal Citizens’ Services here. If you do not understand Danish, please follow this guide: 

In the window that opens you will see that Borgerservice (Citizens’ Services) has already been entered in the Hvad (What) search box near the top of the screen. Enter “The name of the municipality you live in” in the Hvor (Where) search box. Then click on Søg (Search).

You will then see a list of the address and the phone number of the Citizens’ Services office(s) in your Municipality.

If you live in Aarhus, you can meet service assistants from Citizens’ Services and get assistance acquiring a CPR number in International Citizen Service Aarhus, located at Nordhavnsgade 4, 8000 Aarhus C. For more information about the International Citizen Service Aarhus, go to International Citizen Service.

In Aarhus there are Citizens’ Services offices at:

City Hall (Rådhuset)
Rådhuspladsen 2
8000 Aarhus C.

Viby Bibliotek (library)
Skanderborgvej 170
8260 Viby J.

Risskov Bibliotek (library)
Fortebakken 1
8240 Risskov

Aaby Bibliotek (library)
Lundvig Feibergs Vej 7
8230 Aabyhøj

It is a good idea to get your CPR number immediately upon arrival if you intend to stay here for more than three months. You will need it to open a Danish bank account, get a Danish telephone number as well as to access many other services in Denmark.

In Denmark you will find Regional trains (Re), InterCity trains (IC) and InterCityLyn trains (ICL – ‘lyn’ stands for ‘lightening’).

Re services connect local stations to main junctions throughout Denmark. IC and ICL trains connect major stations on the islands of Zealand (Sjælland), Funen (Fyn) and in Jutland (Jylland). The difference between IC and ICL services is that ICL are express trains which make fewer stops. Ticket prices to a destination are the same, whether you travel by IC or ICL train.

Copenhagen also has suburban, so-called S-trains. Read more about Copenhagen’s S-trains at Visit Copenhagen’s website.

A rail map of Denmark is available at Banedanmark’s website.

A DSB orange is a discount ticket. The price of a DSB Orange ticket varies and they are not available for all train departures. The number of tickets available for a given departure varies, so your chance of getting an orange ticket is greater, the sooner you book.

Orange tickets are only valid for the specified departure day and time and are not valid on bus or Metro services. Orange tickets can be bought two months prior to departure. They are non-refundable and cannot be changed after the purchase has been made.

DSB orange tickets can only be bought online at DSB´s Online ticket shop. You find DSB´s online ticket shop at www.dsb.dk. Note the service is in Danish only. You have to print the Orange ticket yourself and a seat reservation is required. The seat reservation is included in the price and will be stated on your ticket when you print it. Adults travelling with an Orange ticket can take two children under the age of 12 with them free of charge, but you must remember to reserve seats for the children when you book the ticket. Children from age 12 to 15 years pay half price.

In Denmark you will find Regional trains (Re), InterCity trains (IC) and InterCityLyn trains (ICL – ‘lyn’ stands for ‘lightening’).

Re services connect local stations to main junctions throughout Denmark. IC and ICL trains connect major stations on the islands of Zealand (Sjælland), Funen (Fyn) and in Jutland (Jylland). The difference between IC and ICL services is that ICL are express trains which make fewer stops. Ticket prices to a destination are the same, whether you travel by IC or ICL train.

Copenhagen also has suburban, so-called S-trains. Read more about Copenhagen’s S-trains at Visit Copenhagen’s website.

A rail map of Denmark is available at Banedanmark’s website.

ICS is a joint initiative by International Community, Aarhus Municipality Citizens’ Services, the Danish tax agency, SKAT, the State Administration for Central Jutland, Workindenmark and Immigration Service. At ICS, representatives of the various authorities will assist you with legal documents that you are required to deal with upon arrival when moving to Denmark.

The service is based on International Community's One Stop Shop, which was initiatated in collaboration with Aarhus Municipality Citizens’ Services, the Danish tax agency, SKAT, the State Administration for Central Jutland in December 2009.

The authority that issues tax cards and collects tax in Denmark is SKAT. You can read more about SKAT on the authority’s homepage www.skat.dk.

Your tax card states your CPR number or your tax ID number, your address, the percentage of tax that your employer is required to deduct from your salary, your tax allowances and deductions, and the date from which the tax card is valid. The tax card in Denmark is an e-card. This means that once you have registered with SKAT your employer can access information about your taxation percentage electronically.

Please note, however, that although your employer can access your tax information electronically, it is your responsibility to check that the information on your tax card is accurate.

The Danish tax card is divided into two parts - a primary card and a secondary card. The two cards state the same information. The difference is that the primary card is used by your main employer and the secondary card is only used if you have an extra job.

You can also read about taxation in Denmark at SKAT´s website and in the tax guide published by SKAT, “Tax in Denmark – an introduction for new citizens”.

NemKonto means easy account. The NemKonto easy account system enables Danish authorities and institutions to transfer money directly to citizens’ bank accounts, such as tax refunds, social welfare payments, salaries, etc.

A NemKonto account is a normal bank account. The only thing that differentiates a NemKonto account from other bank accounts you may have is its designation as a NemKonto account. When you designate an account as your NemKonto account, the Danish authorities will know that this is the one to which all your payments from the public sector should be transferred. You can designate any Danish bank account e.g. a budget or savings account as your NemKonto account.

Read also the Danish Agency for Governmental Management’s information about NemKonto easy accounts.

Your health insurance card is a proof of the fact that you are covered by the Danish healthcare system. You will have to present your health insurance card in connection with all health care services, such as when you visit your GP or a hospital - including the accident and emergency department.

Your health insurance card is also often requested as a means of proof of your CPR number. You will be asked for your health insurance card by most public and many private service points as a means of identification of your CPR number. It is recommended that you always have your health insurance card with you.

Read more about how to get a CPR number under CPR Number.

Small towns may only have one or two local taxi operators, but in most cities you will find that many taxis belong to large companies. All taxis in Denmark are licensed by the authorities. They are equipped with meters and fares are regulated. Danish taxis are easily recognised by the green and yellow illuminated on their roof or in the windshield. The light indicates whether or not the taxi is free. If it is on it is available for service the light will be on. If the light is off, the taxi is occupied.

Many train and bus services correspond, and the internet journey planner, www.rejseplanen.dk, simplifies finding out which services that do so. Rejseplanen.dk (the Journey Planner) is based on data provided by all the bus and rail operators and most of the ferry services in Denmark – local as well as national.
 

When non-Danish citizens move to Denmark they are required to have a number of legal documents, such as application for EU registration certificate (For EU/EEA and Swiss citizens), getting a CPR number and health insurance card, and acquiring a Danish tax card. These are documents that are handled by different authorities, who are all located at different addresses.

The ICS is based on International Community's One Stop Shop service since 2009. The service was initiated to make the process of acquiring different legal documents easier for international workers and their families, when they arrive in the Aarhus area. At International Citizen Service internationals can meet with The State Administration of Central Jutland, Aarhus Municipality’s Citizens’ Services, and SKAT, at the same time, in the same office.

Most libraries in Denmark will require you to sign up as a user before you can make use of their services. To sign up you will need some form of photo-ID and your health insurance card as proof that you have a CPR number. Read more about the CPR number under CPR number.

Non-EU/EEA citizens must apply for, and be issued with, a residence andawork permit to reside and work in Denmark. The forms you need to fill in to apply for a residence and work permit depends on your reason for moving to Denmark. It is your own responsibility to obtain a residence and a work permit. If you reside and work illegally in Denmark, you can be deported, fined or imprisoned.

CPR stands for Centrale Person Register, which translates as the Civil Registration System.

A CPR number is a personal identification number which, among other things, facilitates accurate linkage between all Danish national registers.

Your CPR number consists of ten digits. The first six digits are your date of birth, and the last four are your unique identification number. The last digit of your CPR number indicates your sex. If it is an odd digit you are male, and if it is an even digit you are female. For example, if your CPR number is 220550-6218, you were born on 22 May 1950 and you are female.

You can read more about the Civil Registration System at their website.

Citizens from EU/EEA countries can reside and work in Denmark in accordance with the EU rules of free movement of services and people. You can read more about free movement within the EU ate the European Commission’s website.

EU/EEA citizens are exempt from the regulations concerning residence and work permits, but must instead apply for a Certificate of Registration, also referred to as a Registration Certificate. Read more about Certificate of Registration at the Danish State Administration’s website.

At ICS you can get assistance with:

• residence permit for non-EU citizens
• registration certificate for EU citizens (for EU/EEA and Swiss citizens)
• tax card
• social security number - CPR (residents of Aarhus Municipality only)
• health insurance card
• Danish driver’s licence
•  

At ICS you will also meet representatives of International Community who will help you deal with any other enquiries you may have.

• ICS cannot help you to obtain a CPR number and health insurance card if you do not live in Aarhus Municipality.
• To obtain a CPR number you must contact your own Municipality’s Citizens’ Services.
•  
• You will not get a CPR number or a health insurance card on the day of your visit to ICS. The service assistants from Aarhus Citizens’ Services will assist you with your application for a CPR number and a health insurance card. Your CPR number and your health insurance card will be sent to your Danish address within 1-2 weeks of submission of your application.

Non-EU/EEA citizens who intend to stay in Denmark for more than three months are required to register with the Danish Civil Registration System upon arrival.
Nordic citizens, citizens of EU and EEA countries and Switzerland are required to register with the Danish Civil Registration System and obtain a CPR number within six months of their arrival in Denmark.

Respectively, Residence and Work – non-EU/EEA Citizens, Residence and Work – Nordic Citizens and Residence and Work – EU/EEA and Swiss citizens provide information about the various types of citizenship.

To make your visit at ICS as efficient as possible, there are different documents you can fill out before you arrive. There are also a range of items you must remember to bring with you to ICS, depending on what you need assistance with. 

You may also find it helpful to read up on what legal documents you are required to have in order upon arrival in Denmark, before you go to ICS. By doing so, you are better prepared for the meeting, and you get to know what questions are relevant for you to ask, when you meet with the different authorities.

Remember to get an overview of all the documents and items you are required to bring. Below you will find a list of what you need to take with you.

Your Health Insurance Card proves that you are covered by the Danish National Health Insurance, and it identifies your CPR number. You must present your health insurance card to all health service points in Denmark.

You get a CPR number when you register with the Danish Civil Registration System at Citizens’ Services in the municipality you live. You find the contact information to Citizens’ Services under Contact Information.

In order to register and be issued with a CPR number you need to show up in person at Citizens’ Services in the Municipality in which you live. This also applies to accompanying spouses and/or children.

To obtain a CPR number you must have an address in Denmark. You must also present a variety of documents depending on your current civil status (see below). Please note that if your documents are not in Danish, Norwegian, Swedish, English or German, you should bring along a certified translation of them.

At Citizens’ Services you will be asked for:

• Your Danish residence and work permit (non-EU/EEA citizens), or certificate of registration (for EU/EEA and Swiss citizens). Nordic citizens must bring proof of their Nordic personal identification number, e.g. your passport. 
• Some form of photo id, e.g. your passport 
• If you are married, your marriage certificate or a certified copy of it.
• If you have children, your child/children’s birth certificate(s).
• If you are divorced, your divorce certificate.
• If you are a widow/widower, the death certificate of your husband/wife.

You will find a detailed step guide to where, when and how to apply for a CPR number under Step Guides.

To qualify for a CPR number you must have an address in Denmark. Furthermore, you must take with you a variety of certificates depending on your current civil status (see below). Please note that if your certificates are not in Danish, Norwegian, Swedish, English or German, you should take with you a certified translation of them. 

• Your Danish residence and work permit (Non-EU citizens), or Certificate of Registration (for EU/EEA citizens) if you have already been issued with one. Nordic citizens must take their passport. 
• Some form of photo ID e.g. your passport.
• If you have children, your child’s/ren’s birth certificate(s).
• If you are married, your marriage certificate or a certified copy of it.
• If you are divorced, your divorce certificate.
• If you are a widow/er, the death certificate of your husband/wife.

If you have any questions about CPR numbers contact Citizens’ Services in the municipality in which you live. You can find the address and phone number of your Municipal Citizens’ Services here. If you do not understand Danish, please follow this guide: 

In the window that opens you will see that Borgerservice (Citizens’ Services) has already been entered in the Hvad (What) search box near the top of the screen. Enter “The name of the municipality you live in” in the Hvor (Where) search box. Then click on Søg (Search).

You will then see a list of the address and the phone number of the Citizens’ Services office(s) in your Municipality.

If you live in Aarhus, you can meet service assistants from Citizens’ Services and get assistance acquiring a CPR number in International Citizen Service Aarhus, located at Nordhavnsgade 4, 8000 Aarhus C. For more information about the International Citizen Service Aarhus, go to International Citizen Service.

In Aarhus there are Citizens’ Services offices at:

City Hall (Rådhuset)
Rådhuspladsen 2
8000 Aarhus C.

Viby Bibliotek (library)
Skanderborgvej 170
8260 Viby J.

Risskov Bibliotek (library)
Fortebakken 1
8240 Risskov

Aaby Bibliotek (library)
Lundvig Feibergs Vej 7
8230 Aabyhøj

It is a good idea to get your CPR number immediately upon arrival if you intend to stay here for more than three months. You will need it to open a Danish bank account, get a Danish telephone number as well as to access many other services in Denmark.

ICS is a joint initiative by International Community, Aarhus Municipality Citizens’ Services, the Danish tax agency, SKAT, the State Administration for Central Jutland, Workindenmark and Immigration Service. At ICS, representatives of the various authorities will assist you with legal documents that you are required to deal with upon arrival when moving to Denmark.

The service is based on International Community's One Stop Shop, which was initiatated in collaboration with Aarhus Municipality Citizens’ Services, the Danish tax agency, SKAT, the State Administration for Central Jutland in December 2009.

Residents of Denmark are legally required to have a CPR number. You will also notice that your CPR number is your access number to a number of services in Denmark. You will need it to open a bank account, get a Danish phone number, borrow books at the library, take out insurance, etc.

When non-Danish citizens move to Denmark they are required to have a number of legal documents, such as application for EU registration certificate (For EU/EEA and Swiss citizens), getting a CPR number and health insurance card, and acquiring a Danish tax card. These are documents that are handled by different authorities, who are all located at different addresses.

The ICS is based on International Community's One Stop Shop service since 2009. The service was initiated to make the process of acquiring different legal documents easier for international workers and their families, when they arrive in the Aarhus area. At International Citizen Service internationals can meet with The State Administration of Central Jutland, Aarhus Municipality’s Citizens’ Services, and SKAT, at the same time, in the same office.

Most libraries in Denmark will require you to sign up as a user before you can make use of their services. To sign up you will need some form of photo-ID and your health insurance card as proof that you have a CPR number. Read more about the CPR number under CPR number.

CPR stands for Centrale Person Register, which translates as the Civil Registration System.

A CPR number is a personal identification number which, among other things, facilitates accurate linkage between all Danish national registers.

Your CPR number consists of ten digits. The first six digits are your date of birth, and the last four are your unique identification number. The last digit of your CPR number indicates your sex. If it is an odd digit you are male, and if it is an even digit you are female. For example, if your CPR number is 220550-6218, you were born on 22 May 1950 and you are female.

You can read more about the Civil Registration System at their website.

As tips as to what you should make a note of if you intend to request a refund:
The scheduled date, place and time of departure.

• The planned transport route number.
• Your scheduled destination and time of arrival.
• Your actual time of arrival.
• What went wrong - why were you delayed?
• What extra expenses did you incur and how did you reach your final destination, e.g. if you took a taxi, where did your take the taxi from and to, and what did you pay?

Remember to keep all your tickets and receipts!

At ICS you can get assistance with:

• residence permit for non-EU citizens
• registration certificate for EU citizens (for EU/EEA and Swiss citizens)
• tax card
• social security number - CPR (residents of Aarhus Municipality only)
• health insurance card
• Danish driver’s licence
•  

At ICS you will also meet representatives of International Community who will help you deal with any other enquiries you may have.

• ICS cannot help you to obtain a CPR number and health insurance card if you do not live in Aarhus Municipality.
• To obtain a CPR number you must contact your own Municipality’s Citizens’ Services.
•  
• You will not get a CPR number or a health insurance card on the day of your visit to ICS. The service assistants from Aarhus Citizens’ Services will assist you with your application for a CPR number and a health insurance card. Your CPR number and your health insurance card will be sent to your Danish address within 1-2 weeks of submission of your application.

Non-EU/EEA citizens who intend to stay in Denmark for more than three months are required to register with the Danish Civil Registration System upon arrival.
Nordic citizens, citizens of EU and EEA countries and Switzerland are required to register with the Danish Civil Registration System and obtain a CPR number within six months of their arrival in Denmark.

Respectively, Residence and Work – non-EU/EEA Citizens, Residence and Work – Nordic Citizens and Residence and Work – EU/EEA and Swiss citizens provide information about the various types of citizenship.

The health insurance card is sometimes also referred to as the Yellow Card, because of the yellow colour of the card.

To make your visit at ICS as efficient as possible, there are different documents you can fill out before you arrive. There are also a range of items you must remember to bring with you to ICS, depending on what you need assistance with. 

You may also find it helpful to read up on what legal documents you are required to have in order upon arrival in Denmark, before you go to ICS. By doing so, you are better prepared for the meeting, and you get to know what questions are relevant for you to ask, when you meet with the different authorities.

Remember to get an overview of all the documents and items you are required to bring. Below you will find a list of what you need to take with you.

Your Health Insurance Card proves that you are covered by the Danish National Health Insurance, and it identifies your CPR number. You must present your health insurance card to all health service points in Denmark.

You get a CPR number when you register with the Danish Civil Registration System at Citizens’ Services in the municipality you live. You find the contact information to Citizens’ Services under Contact Information.

In order to register and be issued with a CPR number you need to show up in person at Citizens’ Services in the Municipality in which you live. This also applies to accompanying spouses and/or children.

To obtain a CPR number you must have an address in Denmark. You must also present a variety of documents depending on your current civil status (see below). Please note that if your documents are not in Danish, Norwegian, Swedish, English or German, you should bring along a certified translation of them.

At Citizens’ Services you will be asked for:

• Your Danish residence and work permit (non-EU/EEA citizens), or certificate of registration (for EU/EEA and Swiss citizens). Nordic citizens must bring proof of their Nordic personal identification number, e.g. your passport. 
• Some form of photo id, e.g. your passport 
• If you are married, your marriage certificate or a certified copy of it.
• If you have children, your child/children’s birth certificate(s).
• If you are divorced, your divorce certificate.
• If you are a widow/widower, the death certificate of your husband/wife.

You will find a detailed step guide to where, when and how to apply for a CPR number under Step Guides.

To qualify for a CPR number you must have an address in Denmark. Furthermore, you must take with you a variety of certificates depending on your current civil status (see below). Please note that if your certificates are not in Danish, Norwegian, Swedish, English or German, you should take with you a certified translation of them. 

• Your Danish residence and work permit (Non-EU citizens), or Certificate of Registration (for EU/EEA citizens) if you have already been issued with one. Nordic citizens must take their passport. 
• Some form of photo ID e.g. your passport.
• If you have children, your child’s/ren’s birth certificate(s).
• If you are married, your marriage certificate or a certified copy of it.
• If you are divorced, your divorce certificate.
• If you are a widow/er, the death certificate of your husband/wife.

If you have any questions about CPR numbers contact Citizens’ Services in the municipality in which you live. You can find the address and phone number of your Municipal Citizens’ Services here. If you do not understand Danish, please follow this guide: 

In the window that opens you will see that Borgerservice (Citizens’ Services) has already been entered in the Hvad (What) search box near the top of the screen. Enter “The name of the municipality you live in” in the Hvor (Where) search box. Then click on Søg (Search).

You will then see a list of the address and the phone number of the Citizens’ Services office(s) in your Municipality.

If you live in Aarhus, you can meet service assistants from Citizens’ Services and get assistance acquiring a CPR number in International Citizen Service Aarhus, located at Nordhavnsgade 4, 8000 Aarhus C. For more information about the International Citizen Service Aarhus, go to International Citizen Service.

In Aarhus there are Citizens’ Services offices at:

City Hall (Rådhuset)
Rådhuspladsen 2
8000 Aarhus C.

Viby Bibliotek (library)
Skanderborgvej 170
8260 Viby J.

Risskov Bibliotek (library)
Fortebakken 1
8240 Risskov

Aaby Bibliotek (library)
Lundvig Feibergs Vej 7
8230 Aabyhøj

It pays to give Danish language acquisition a high priority during your first few months in Denmark. All experience shows that the sooner you start attending Danish lessons – the faster and the better you will learn the language.

Examples of good ways to learn Danish:

• Watch television – preferably with Danish subtitles.
• Say hello to your neighbours when you meet them.
• Take a free newspaper when it is offered to you.
• Watch your favourite films with Danish subtitles.

Read more about media and news under Media and News.

It may be a good idea to take a few driving and theory classes before you take the tests. This will cost extra, however, if you fail the tests, you will have to pay to redo the tests. The first theory and driving tests are free, but if you fail you will have to pay approximately DKK 870 to retake the test. Some driving schools offer online teaching programmes which can help you pass the tests.

ICS is a joint initiative by International Community, Aarhus Municipality Citizens’ Services, the Danish tax agency, SKAT, the State Administration for Central Jutland, Workindenmark and Immigration Service. At ICS, representatives of the various authorities will assist you with legal documents that you are required to deal with upon arrival when moving to Denmark.

The service is based on International Community's One Stop Shop, which was initiatated in collaboration with Aarhus Municipality Citizens’ Services, the Danish tax agency, SKAT, the State Administration for Central Jutland in December 2009.

Residents of Denmark are legally required to have a CPR number. You will also notice that your CPR number is your access number to a number of services in Denmark. You will need it to open a bank account, get a Danish phone number, borrow books at the library, take out insurance, etc.

When non-Danish citizens move to Denmark they are required to have a number of legal documents, such as application for EU registration certificate (For EU/EEA and Swiss citizens), getting a CPR number and health insurance card, and acquiring a Danish tax card. These are documents that are handled by different authorities, who are all located at different addresses.

The ICS is based on International Community's One Stop Shop service since 2009. The service was initiated to make the process of acquiring different legal documents easier for international workers and their families, when they arrive in the Aarhus area. At International Citizen Service internationals can meet with The State Administration of Central Jutland, Aarhus Municipality’s Citizens’ Services, and SKAT, at the same time, in the same office.

Most libraries in Denmark will require you to sign up as a user before you can make use of their services. To sign up you will need some form of photo-ID and your health insurance card as proof that you have a CPR number. Read more about the CPR number under CPR number.

CPR stands for Centrale Person Register, which translates as the Civil Registration System.

A CPR number is a personal identification number which, among other things, facilitates accurate linkage between all Danish national registers.

Your CPR number consists of ten digits. The first six digits are your date of birth, and the last four are your unique identification number. The last digit of your CPR number indicates your sex. If it is an odd digit you are male, and if it is an even digit you are female. For example, if your CPR number is 220550-6218, you were born on 22 May 1950 and you are female.

You can read more about the Civil Registration System at their website.

At ICS you can get assistance with:

• residence permit for non-EU citizens
• registration certificate for EU citizens (for EU/EEA and Swiss citizens)
• tax card
• social security number - CPR (residents of Aarhus Municipality only)
• health insurance card
• Danish driver’s licence
•  

At ICS you will also meet representatives of International Community who will help you deal with any other enquiries you may have.

• ICS cannot help you to obtain a CPR number and health insurance card if you do not live in Aarhus Municipality.
• To obtain a CPR number you must contact your own Municipality’s Citizens’ Services.
•  
• You will not get a CPR number or a health insurance card on the day of your visit to ICS. The service assistants from Aarhus Citizens’ Services will assist you with your application for a CPR number and a health insurance card. Your CPR number and your health insurance card will be sent to your Danish address within 1-2 weeks of submission of your application.

If you have questions regarding rules on residence and work in Denmark for Nordic citizens contact Citizens’ Services in the Municipality in which you live.

Non-EU/EEA citizens who intend to stay in Denmark for more than three months are required to register with the Danish Civil Registration System upon arrival.
Nordic citizens, citizens of EU and EEA countries and Switzerland are required to register with the Danish Civil Registration System and obtain a CPR number within six months of their arrival in Denmark.

Respectively, Residence and Work – non-EU/EEA Citizens, Residence and Work – Nordic Citizens and Residence and Work – EU/EEA and Swiss citizens provide information about the various types of citizenship.

To make your visit at ICS as efficient as possible, there are different documents you can fill out before you arrive. There are also a range of items you must remember to bring with you to ICS, depending on what you need assistance with. 

You may also find it helpful to read up on what legal documents you are required to have in order upon arrival in Denmark, before you go to ICS. By doing so, you are better prepared for the meeting, and you get to know what questions are relevant for you to ask, when you meet with the different authorities.

Remember to get an overview of all the documents and items you are required to bring. Below you will find a list of what you need to take with you.

Your Health Insurance Card proves that you are covered by the Danish National Health Insurance, and it identifies your CPR number. You must present your health insurance card to all health service points in Denmark.

In order to register and be issued with a CPR number you need to show up in person at Citizens’ Services in the Municipality in which you live. This also applies to accompanying spouses and/or children.

To obtain a CPR number you must have an address in Denmark. You must also present a variety of documents depending on your current civil status (see below). Please note that if your documents are not in Danish, Norwegian, Swedish, English or German, you should bring along a certified translation of them.

At Citizens’ Services you will be asked for:

• Your Danish residence and work permit (non-EU/EEA citizens), or certificate of registration (for EU/EEA and Swiss citizens). Nordic citizens must bring proof of their Nordic personal identification number, e.g. your passport. 
• Some form of photo id, e.g. your passport 
• If you are married, your marriage certificate or a certified copy of it.
• If you have children, your child/children’s birth certificate(s).
• If you are divorced, your divorce certificate.
• If you are a widow/widower, the death certificate of your husband/wife.

You will find a detailed step guide to where, when and how to apply for a CPR number under Step Guides.

An application to exchange your driving licence for a Danish equivalent is made to Citizens’ Services. Citizens’ Services are responsible for issuing driving licences, and collecting payment.

To qualify for a CPR number you must have an address in Denmark. Furthermore, you must take with you a variety of certificates depending on your current civil status (see below). Please note that if your certificates are not in Danish, Norwegian, Swedish, English or German, you should take with you a certified translation of them. 

• Your Danish residence and work permit (Non-EU citizens), or Certificate of Registration (for EU/EEA citizens) if you have already been issued with one. Nordic citizens must take their passport. 
• Some form of photo ID e.g. your passport.
• If you have children, your child’s/ren’s birth certificate(s).
• If you are married, your marriage certificate or a certified copy of it.
• If you are divorced, your divorce certificate.
• If you are a widow/er, the death certificate of your husband/wife.

If you have any questions about CPR numbers contact Citizens’ Services in the municipality in which you live. You can find the address and phone number of your Municipal Citizens’ Services here. If you do not understand Danish, please follow this guide: 

In the window that opens you will see that Borgerservice (Citizens’ Services) has already been entered in the Hvad (What) search box near the top of the screen. Enter “The name of the municipality you live in” in the Hvor (Where) search box. Then click on Søg (Search).

You will then see a list of the address and the phone number of the Citizens’ Services office(s) in your Municipality.

If you live in Aarhus, you can meet service assistants from Citizens’ Services and get assistance acquiring a CPR number in International Citizen Service Aarhus, located at Nordhavnsgade 4, 8000 Aarhus C. For more information about the International Citizen Service Aarhus, go to International Citizen Service.

In Aarhus there are Citizens’ Services offices at:

City Hall (Rådhuset)
Rådhuspladsen 2
8000 Aarhus C.

Viby Bibliotek (library)
Skanderborgvej 170
8260 Viby J.

Risskov Bibliotek (library)
Fortebakken 1
8240 Risskov

Aaby Bibliotek (library)
Lundvig Feibergs Vej 7
8230 Aabyhøj

You get a health insurance card from your Municipal Citizens’ Services when you have been issued with a CPR number.

The local Citizens’ Services will provide you with contact information for the local provider of free Danish language courses. After sign-up, the language school will want to see you and give an assessment of which class will give you best value and most effective learning possibilities.

If you want to enrol in free Danish classes in Aarhus, you can contact:

Lærdansk Aarhus, Vestergade 72, third floor, 8000 Aarhus C.
Phone: +45 8732 5400.
Mail: aarhus@laerdansk.dk.

You can also enrol by following this link.

You can find the address and phone number of your Municipal Citizens’ Services here. If you do not understand Danish, please follow this guide:

In the window that opens you will see that Borgerservice (Citizens’ Services) has already been entered in the Hvad (What) search box near the top of the screen. Enter  “The name of the Municipality you live in” in the Hvor (Where) search box. Then click on Søg (Search). You will then see a list of the address and the phone number of the Citizens’ Services office(s) in your Municipality.

It is a good idea to get your CPR number immediately upon arrival if you intend to stay here for more than three months. You will need it to open a Danish bank account, get a Danish telephone number as well as to access many other services in Denmark.

If you move to a new address you are required to register your new address at Citizens’ Services in the Municipality you move to. You must do so no later than five days after you have moved. When you have registered your new address you will receive a new health insurance card. If you move to a new municipality or more than 15 kilometres away from where your general practitioner is located you will need to choose a new general practitioner. Read more under General Practiioner - If you move to a new address.

If you lose your health insurance card you must apply for a new one. You can apply online at www.borger.dk (Danish only) or at your municipality´s Citizens’ Services office. You will receive a new card in the mail 8-14 days after your application has been received. Replacement of lost or damaged cards costs DKK 170.

For questions regarding your health insurance card contact Citizens’ Services in the Municipality you live. You can find the address and phone number to your Municipality´s Citizens’ Services centres at krak.dk. If you do not understand Danish, please follow this guide:

In the window that opens you will see that Borgerservice (Citizens’ Services) has already been entered in the Hvad (What) search box near the top of the screen. Enter “The name of the Municipality you live in” in the Hvor (Where) search box. Then click on Søg (Search).

You will then see a list of the address and the phone number of the Citizens’ Services office(s) in your Municipality.

If you live in Aarhus you can also meet Citizens’ Services and get assistance with acquiring a CPR number at International Citizen Service, located at Nordhavnsgade 4, 8000 Aarhus C. Read more about International Citizen Service here.

In Aarhus there are Citizens’ Services offices at:

City Hall (Rådhuset)
Rådhuspladsen 2
8000 Aarhus C.

Viby Bibliotek (library)
Skanderborgvej 170
8260 Viby J.

Risskov Bibliotek (library)
Fortebakken 1
8240 Risskov

Aaby Bibliotek (library)
Lundvig Feibergs Vej 7
8230 Aabyhøj